Apprenticeships
Join in on the real action
Want to see how we bring our products to life? With apprenticeships ranging from 18 months to two years,
now’s your chance.
Customer service – now closed
We’re all about creating the best possible experience for customers. If you are too, we’ve got the roles for you.
Customer Sales apprenticeship programme - Livingston - now closed
This January 2021 intake has now closed for applications. Register your interest for future intakes here.
Identify and solve problems. Answer queries. Sell Sky products. As part of a supportive, fun and friendly team, our Customer Sales Advisors focus on having great conversations. And if you’re a quick learner with a resilient, can-do attitude, you’ll fit right in.
What you’ll be doing
Working in our busy call centre you will be part of a team who work hard to deliver the best service in the country while retaining our customers and adding value. Taking inbound calls you will understand what each customer wants and use your judgment to respond in the right way to ensure they choose to remain a valued Sky customer. We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers have the best package for their needs. You’ll spend first four weeks learning the ropes. After that we’ll let you lose on the phones, supported by your line manager & buddy.
- Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
- Offering solutions to customers queries and problems
- Keeping the customer at the heart of all that we do
- Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
- Delivering the best service in the country in every interaction.
Programme facts
- This role is based in Livingston, Scotland
- Programme duration is 15 months, rolling off into a permanent position
- Expected start is 8th February 2021
- Expect our full support, helping you to achieve a nationally-recognised Level 6 Customer Service Practitioner standard.
What we’re looking for
You’ll need a minimum of 2 National qualifications (NQ’s) level 2 or 3, if you’re applying for a role in Scotland.
In addition, as part of the apprenticeship you will be required to evidence if you already have achieved Core skills (minimum of 2 National qualifications (NQ’s) level 2 or 3, in English and Maths) through school or further education then you would not be required to repeat these. If you haven’t achieved them or cannot provide evidence then you will be required to achieve them as part of the programme.
- You’ll have a passion to sell and thrive in a target driven environment
- A confident communicator and team player
- Enthusiastic about all things Sky
- Passionate about providing our customers with the best service in the country
- A desire to understand new technology, and be in touch with the latest technology trends.
Flexible: your typical shift pattern will vary and you’ll need to be available to work evenings and weekends.
The perks
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are our highlights: free Sky Q (for the TV you love all in one place), a generous pension, 30 days paid annual leave (including bank holidays), discounted Mobile and broadband and private health care. You’ll also get access to over 12,000 LinkedIn Learning courses to support your development.
Customer Service apprenticeship programme - Dunfermline - now closed
This January 2021 intake has now closed for applications. Register your interest for future intakes here.
Identify and solve problems. Answer queries. As part of a supportive, fun and friendly team, our Customer Service Advisors focus on having great conversations. And if you’re a quick learner with a resilient, can-do attitude, you’ll fit right in.
What you’ll be doing
We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service. Spend the first four weeks learning the ropes. After that, we’ll let you loose on the phones, supported by your line manager. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks and Level 6 qualification. Once you’ve completed the 15 months, you’re guaranteed a permanent role in the Sky family.
- Offering solutions to customers queries and problems
- Listening attentively to customers: understanding their needs, showing empathy and inspiring trust.
Programme facts
- This role is based in Dunfermline, Scotland
- Programme duration is 15 months, rolling off into a permanent position
- Expected start is 25th January 2021
- Expect our full support, helping you to achieve a nationally-recognised Level 6 Customer Service Practitioner standard.
What we’re looking for
You’ll need a minimum of 2 National qualifications (NQ’s) level 2 or 3, if you’re applying for a role in Scotland.
In addition, as part of the apprenticeship you will be required to evidence if you already have achieved Core skills (minimum of 2 National qualifications (NQ’s) level 2 or 3, in English and Maths) through school or further education then you would not be required to repeat these. If you haven’t achieved them or cannot provide evidence then you will be required to achieve them as part of the programme.
- A confident communicator and team player
- Enthusiastic about all things Sky.
Flexible: your typical shift pattern will vary and you’ll need to be available to work evenings and weekends.
The perks
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are our highlights: free Sky Q (for the TV you love all in one place), a generous pension, 30 days paid annual leave (including bank holidays), discounted Mobile and broadband and private health care. You’ll also get access to over 12,000 LinkedIn Learning courses to support your development.
Customer Service apprenticeship programme - Stockport - now closed
This January 2021 intake has now closed for applications. Register your interest for future intakes here.
Identify and solve problems. Answer queries. As part of a supportive, fun and friendly team, our Customer Service Advisors focus on having great conversations. And if you’re a quick learner with a resilient, can-do attitude, you’ll fit right in.
What you’ll be doing
We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service. Spend the first four weeks learning the ropes. After that, we’ll let you loose on the phones, supported by your line manager. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks and Level 2 or 3 qualification. Once you’ve completed the 15 months, you’re guaranteed a permanent role in the Sky family.
- Offering solutions to customers queries and problems
- Listening attentively to customers: understanding their needs, showing empathy and inspiring trust.
Programme facts
- This role is based in Stockport
- Programme duration is 15 months, rolling off into a permanent position
- Expected start is 18th January 2021
- Expect our full support, helping you to achieve a nationally-recognised Level 2 or 3 Customer Service Practitioner standard.
What we’re looking for
You’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4) if you’re applying for a role in England.
In addition, as part of the apprenticeship you will be required to evidence if you already have achieved Core skills (minimum of two GCSEs A* – C/ 9-4 grades, or equivalent, in English and Maths) through school or further education then you would not be required to repeat these. If you haven’t achieved them or cannot provide evidence then you will be required to achieve them as part of the programme.
- A confident communicator and team player
- Enthusiastic about all things Sky.
Flexible: your typical shift pattern will vary and you’ll need to be available to work evenings and weekends.
The perks
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are our highlights: free Sky Q (for the TV you love all in one place), a generous pension, 25 days paid annual leave, discounted Mobile and broadband and private health care. You’ll also get access to over 12,000 LinkedIn Learning courses to support your development.
Customer Service Apprenticeship Programme (Livingston) - applications paused
If you want to register your interest click here and we’ll contact you when applications reopen.
Identify and solve problems. Answer queries. Sell Sky products. As part of a supportive, fun and friendly team, our Customer Service Advisors focus on having great conversations. And if you’re a quick learner with a resilient, can-do attitude, you’ll fit right in.
About the programme
We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service. Spend the first four weeks learning the ropes. After that, we’ll let you loose on the phones, supported by your line manager. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks and Level 2 qualification. Once you’ve completed the 15 months, you’re guaranteed a permanent role in the Sky family. We also have a great competitive salary starting rate, that will increase after your probationary period.
What you’ll be doing
- Offering solutions to customers queries and problems
- Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
What you’ll need to be
- A confident communicator and team player
- Enthusiastic about all things Sky
- Flexible: your typical shift pattern will vary and you’ll need to be available to work evenings and weekends
The Apprenticeship programme is targeted at building Scotland’s workforce of the future. Places on the Apprenticeship Programme are conditional upon securing apprenticeship funding. Funding for this Apprenticeship training is available for applicants ages 16-19 and 20-24, and for disabled and care-experienced applicants between the age of 20-29. Please ensure if you are applying for this Apprenticeship position, that you meet one of these criteria.
Home Service Apprenticeship Programme ( Bristol, Gloucester & Swindon) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click here and we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be great for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude and bags of character you’ll fit right in. Tech experience really isn’t essential in this job. We’re more interested in your brilliant listening skills, how well you interact with people and your ability to collaborate and support your team. Being enthusiastic about Sky would be really great too.
• Your first six weeks will be spent learning the skills needed to become a Home Service install, service and customer experience engineer
• As well as a role model to help support you throughout, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Passionate about Sky and hungry to learn more about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Home Service Apprenticeship Programme ( Lancashire & Cumbria ) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click here and we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be great for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude and bags of character you’ll fit right in. Tech experience really isn’t essential in this job. We’re more interested in your brilliant listening skills, how well you interact with people and your ability to collaborate and support your team. Being enthusiastic about Sky would be really great too.
• Your first six weeks will be spent learning the skills needed to become a Home Service install, service and customer experience engineer
• As well as a role model to help support you throughout, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Passionate about Sky and hungry to learn more about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Home Service Apprenticeship Programme ( Glasgow & surrounding areas) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click here and we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be great for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude and bags of character you’ll fit right in. Tech experience really isn’t essential in this job. We’re more interested in your brilliant listening skills, how well you interact with people and your ability to collaborate and support your team. Being enthusiastic about Sky would be really great too.
• Your first six weeks will be spent learning the skills needed to become a Home Service install, service and customer experience engineer
• As well as a role model to help support you throughout, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Passionate about Sky and hungry to learn more about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Home Service Apprenticeship Programme (Greater London) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click here and we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be great for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude and bags of character you’ll fit right in. Tech experience really isn’t essential in this job. We’re more interested in your brilliant listening skills, how well you interact with people and your ability to collaborate and support your team. Being enthusiastic about Sky would be really great too.
• Your first six weeks will be spent learning the skills needed to become a Home Service install, service and customer experience engineer
• As well as a role model to help support you throughout, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Passionate about Sky and hungry to learn more about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Home Service Apprenticeship Programme ( Manchester & Liverpool) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click here and we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be great for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude and bags of character you’ll fit right in. Tech experience really isn’t essential in this job. We’re more interested in your brilliant listening skills, how well you interact with people and your ability to collaborate and support your team. Being enthusiastic about Sky would be really great too.
• Your first six weeks will be spent learning the skills needed to become a Home Service install, service and customer experience engineer
• As well as a role model to help support you throughout, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Passionate about Sky and hungry to learn more about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Home Service Apprenticeship Programme (Portsmouth & Southampton) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click here and we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be great for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude and bags of character you’ll fit right in. Tech experience really isn’t essential in this job. We’re more interested in your brilliant listening skills, how well you interact with people and your ability to collaborate and support your team. Being enthusiastic about Sky would be really great too.
• Your first six weeks will be spent learning the skills needed to become a Home Service install, service and customer experience engineer
• As well as a role model to help support you throughout, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Passionate about Sky and hungry to learn more about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Home Service Apprenticeship Programme (Oxford & Milton Keynes) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click hereand we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be great for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude and bags of character you’ll fit right in. Tech experience really isn’t essential in this job. We’re more interested in your brilliant listening skills, how well you interact with people and your ability to collaborate and support your team. Being enthusiastic about Sky would be really great too.
• Your first six weeks will be spent learning the skills needed to become a Home Service install, service and customer experience engineer
• As well as a role model to help support you throughout, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Passionate about Sky and hungry to learn more about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Home Service Apprenticeship Programme (South Wales) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click here and we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be great for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude and bags of character you’ll fit right in. Tech experience really isn’t essential in this job. We’re more interested in your brilliant listening skills, how well you interact with people and your ability to collaborate and support your team. Being enthusiastic about Sky would be really great too.
• Your first six weeks will be spent learning the skills needed to become a Home Service install, service and customer experience engineer
• As well as a role model to help support you throughout, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Passionate about Sky and hungry to learn more about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Broadband Tech Apprenticeship Programme (Birmingham) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click hereand we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Broadband Tech Expert and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude, you’ll fit right in. You will be part of a supercharged Broadband Tech Team, who work in our customer’s homes across the UK.We fix, install and demonstrate our incredible broadband products and services, as well as helping our customers to support and integrate with their in-home technology.
• Your first six weeks will be spent learning the skills needed to become a Broadband Tech Expert
• As well as a role model to help support you, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Have a real love for technology
• Passionate about Sky and hungry to learn about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Broadband Tech Apprenticeship Programme (Greater London & Surrounding areas) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click here and we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Broadband Tech Expert and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude, you’ll fit right in. You will be part of a supercharged Broadband Tech Team, who work in our customer’s homes across the UK.We fix, install and demonstrate our incredible broadband products and services, as well as helping our customers to support and integrate with their in-home technology.
• Your first six weeks will be spent learning the skills needed to become a Broadband Tech Expert
• As well as a role model to help support you, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Have a real love for technology
• Passionate about Sky and hungry to learn about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Broadband Tech Apprenticeship Programme (Manchester) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click here and we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Broadband Tech Expert and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude, you’ll fit right in. You will be part of a supercharged Broadband Tech Team, who work in our customer’s homes across the UK.We fix, install and demonstrate our incredible broadband products and services, as well as helping our customers to support and integrate with their in-home technology.
• Your first six weeks will be spent learning the skills needed to become a Broadband Tech Expert
• As well as a role model to help support you, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Have a real love for technology
• Passionate about Sky and hungry to learn about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Broadband Tech Apprenticeship Programme (Wales & West) - applications paused
With the coronavirus situation continuing to develop this programme is on pause until further notice. In the meantime, if you want to register your interest click hereand we’ll contact you when applications reopen.
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Broadband Tech Expert and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll be doing
Are you looking to continue your learning after full-time education? Not sure if college or university is for you? Would you like to be able to ‘Earn whilst you Learn? Then our Home Service apprenticeship could be for you. All our apprentices learn new skills & a trade, whilst studying for a recognised qualification.
If you’re a self-starter with a resilient, can-do attitude, you’ll fit right in. You will be part of a supercharged Broadband Tech Team, who work in our customer’s homes across the UK.We fix, install and demonstrate our incredible broadband products and services, as well as helping our customers to support and integrate with their in-home technology.
• Your first six weeks will be spent learning the skills needed to become a Broadband Tech Expert
• As well as a role model to help support you, you’ll also be assigned a line manager and assessor to help you through your day to day tasks and apprentice qualification
• Every day is different, but a typical week will see you working no more than 40 hours, including bank holidays, evenings & weekends
• You’ll need a full UK driving licence (with no more than 6 points)
Your skills
• Great at building and maintaining customer relationships
• Have a real love for technology
• Passionate about Sky and hungry to learn about our products, technology and shows
• Collaborative and great with people
• Approachable and adaptable
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, iPad, mobile phone and snazzy Sky-branded vehicle which you can use in your own time. You’ll also enjoy 27 days’ annual leave (and three bank holidays), private health and dental care, life insurance, a generous pension and a range of high street discounts.
Technology – coming December 2020
Want to see how we bring our products to life? With apprenticeships ranging from 18 months to two years,
now’s your chance.
Cyber Security apprenticeship programme - Osterley - coming December 2020
If you want to register your interest click here and we’ll contact you when applications open.
Keep Sky safe from cyber-attack. Educate staff on security threat and vulnerability. Advise on new security threats. Support and lead projects. All so we can continue to deliver products and services free from threat exposure.
As part of our Group Technology Security team, you’ll gain experience working across multiple lifecycle stages of Cyber Security here at Sky. You’ll then get the opportunity to take on a more focused role, whether that’s simulating an attack on our computers or designing system architecture. There’s only one place you can get in on all the action – and that’s Sky.
What you’ll be doing
You’ll have initial training before getting under the skin of our cyber security operation. Throughout the two-year programme, you’ll work towards your qualification and, in time, you’ll take on a more focused role within our Group Technology Security team.
What you’ll learn on this programme
- Business support and security program/project management
- Security design and architecture
- Information security operations
- Assurance, penetration testing and code review
What you’ll need to be
- A self-starter, resilient when it gets hectic
- Passionate about technology with an interest in cyber security
- A quick learner and a team player
Data Analytics apprenticeship programme - Osterley - coming December 2020
If you want to register your interest click here and we’ll contact you when applications open.
Work alongside leading technology experts. Business analysts. Finance professionals. Join our Data Analytics Programme and discover how, when and why people watch their favourite shows. Spend two years taking on varied roles, rising to unique challenges and working on the kind of exciting projects you just don’t find anywhere else.
What you’ll be doing
Our vision is to make Sky more relevant to our customers and bring them more of what they love with the power of data. We’re working with technology partners like Google and Tableau to understand what people watch and help them navigate quickly to new content they’ll enjoy. Join the team that manages data and transforms it into actionable insight that’s used to determine where the business goes.
Get first-hand experience on industry leading technology projects and gather the information needed for the next big Sky Campaign. Change the way new products are recommended to customers and help Sky understand what makes its customers tick.
- Support the delivery of highly visible analytical and econometrics modelling projects, and lead on smaller scale assignments
- Get hands-on experience of a range of techniques to shape analytical approaches, including forecasting, segmentation, predictive analytics, machine/deep learning
- Contribute to establishing scalable, efficient, automated processes for large scale data analyses, model development and implementation
- Develop relationships with stakeholders to reach a deep understanding of their business areas
- Explore how our data architects produce designs to meet the requirements and further enhance Sky’s data and analytics
- Learn how the information life-cycle can be made to work through proper governance and oversight
What you’ll need to be
- Passionate about technology and our brand
- Collaborative and great with people and keen on following recent trends in the market
- Logical, end to end thinker
- Have an eye for detail and thoroughness on projects
- A self-starter, resilient when it gets hectic
- Someone that enjoys task-focused delivery, a fast pace environment and overcoming challenges
- An enthusiastic problem-solver
- Approachable and adaptable
Software development apprenticeship programme - Leeds - coming December 2020
If you want to register your interest click here and we’ll contact you when applications open.
Join the experts behind Sky Mobile, NOW TV and Sky Q. Whatever your project, you’ll be in the driving seat from day one, designing the software that steers us to success.
Change the way customers interact with the NOW TV interface. Create software technology that influences the way they watch their favourite shows. Use cutting-edge technology and contribute to the success of current and future products. Develop the software that underpins our products and improves how we work. Make an impact and get all the support you need to do your best work. There’s only one place you can get in on all the action – and that’s Sky.
What you’ll be doing
For the first five weeks, you’ll join our boot camp training programme. You’ll gain experience in software engineering principles, Agile methodologies, Java development, test-driven development and continuous build and integration. You’ll then work on live projects in various areas of the business.
- You’ll team up with senior Software Engineers and experience life in an exciting, tech-focused environment
- Deliver and support the building of our software products
- Work to tight timescales using Agile delivery principles
- Get to grips with open source tools and web technologies
What you’ll need to be
- Passionate about technology, with a particular interest in programming (if you’ve already dabbled with code, even better)
- A quick learner and team player
- Aware of Agile methodologies
Software development apprenticeship programme - Osterley - coming December 2020
If you want to register your interest click here and we’ll contact you when applications open.
Join the experts behind Sky Mobile, NOW TV and Sky Q. Whatever your project, you’ll be in the driving seat from day one, designing the software that steers us to success.
Change the way customers interact with the NOW TV interface. Create software technology that influences the way they watch their favourite shows. Use cutting-edge technology and contribute to the success of current and future products. Develop the software that underpins our products and improves how we work. Make an impact and get all the support you need to do your best work. There’s only one place you can get in on all the action – and that’s Sky.
What you’ll be doing
For the first five weeks, you’ll join our boot camp training programme. You’ll gain experience in software engineering principles, Agile methodologies, Java development, test-driven development and continuous build and integration. You’ll then work on live projects in various areas of the business.
- You’ll team up with senior Software Engineers and experience life in an exciting, tech-focused environment
- Deliver and support the building of our software products
- Work to tight timescales using Agile delivery principles
- Get to grips with open source tools and web technologies
What you’ll need to be
- Passionate about technology, with a particular interest in programming (if you’ve already dabbled with code, even better)
- A quick learner and team player
- Aware of Agile methodologies
Technology apprenticeship programme - Livingston - coming December 2020
If you want to register your interest click here and we’ll contact you when applications open.
Collaborating with leading software developers, tech analysts and technology experts. Working on a product that changes how millions of people watch their favourite shows. There’s only one place where you’ll see action like this in your career – and that’s Sky.
Join our Technology programme and you’ll spend two years taking on varied roles, rising to unique challenges and working on the kind of exciting projects you just don’t find anywhere else. All while discovering first-hand how we bring millions of people the entertainment they know and love.
What you’ll be doing
Join one of three teams:
- UK Information Systems/ Sky Business Technology: get to know our Software Engineering functions, covering testing, automation, technical analysis, operational support and development. Find out how we provide solutions and services to our contact centre and engineer communities. And how we support the various online and interactive services for 11 million UK customers.
- Infrastructure Operations: we are the lifeblood of Sky’s critical internal and external systems, designing, delivering and supporting our IT infrastructure which includes servers, databases, data storage and batch processing systems. Join as an apprentice and you’ll be part of our dynamic team helping us to maintain a world class operation. We will provide a great environment for you to further your learning and showcase your talents.
- Service Operations: get to know our Service Operations functions; covering Incident, Change, Config, Problem, Monitoring, Release and Service Management. Find out how we bring together Sky Technology support teams and business stakeholders to ensure our products have high service availability, drive service protection and ensure our customers have an excellent experience
What you’ll need to be
- Passionate about technology and our brand
- Collaborative and great with people
- A self-starter, resilient when it gets hectic
- A problem-solver
- Approachable and adaptable
Technology apprenticeship programme - London - coming December 2020
If you want to register your interest click here and we’ll contact you when applications open.
Collaborating with leading software developers, tech analysts and technology experts. Bumping into Anthony Joshua in reception. Working on a product that changes how millions of people watch their favourite shows. There’s only one place where you’ll see action like this in your career – and that’s Sky.
Join our Technology apprenticeship programme and you’ll spend two years taking on varied roles, rising to unique challenges and working on the kind of exciting projects you just don’t find anywhere else. All while discovering first-hand how we bring millions of people the entertainment they know and love.
What you’ll be doing
- Network Operations: Provide 24×7 Operational Support of our Networks, Fixed Line Voice and Mobile Services from Front Line Service Operations to Subject Matter Experts in Transmission, IP, Voice Services, CDN and Security. Network Operations responsibilities include the production platforms for Broadband, Talk, Sky Mobile, Corporate Voice and the Enterprise Networks connecting our sites and underpinning our data centres. Our focus is on continual improvement, availability and performance of these critical customer services and supporting infrastructure. Some of the support teams work 24×7 shift patterns which you may be asked to join to provide your training during your apprenticeship.
Just so you know: you’ll work with a broad range of Sky content in the network operations role, some of which isn’t suitable for under-18s. For this reason, we can’t accept applications from people younger than 18 years old for the start date of 1st September 2020
What you’ll need to be
- Passionate about technology and our brand
- Collaborative and great with people
- A self-starter, resilient when it gets hectic
- A problem-solver
- Approachable and adaptable
Technology apprenticeship programme - Osterley - coming December 2020
If you want to register your interest click here and we’ll contact you when applications open.
Collaborating with leading software developers, tech analysts and technology experts. Bumping into Anthony Joshua in reception. Working on a product that changes how millions of people watch their favourite shows. There’s only one place where you’ll see action like this in your career – and that’s Sky.
Join our Technology apprenticeship programme and you’ll spend two years taking on varied roles, rising to unique challenges and working on the kind of exciting projects you just don’t find anywhere else. All while discovering first-hand how we bring millions of people the entertainment they know and love.
What you’ll be doing
You’ll join one of two teams:
- Operations: This department is key to delivering the great content that Sky’s customers love. TV Operations is very much a 24/7 department, ensuring quality standards and deadlines are maintained whatever the hour, day or night. Our people are mainly shift workers who monitor and respond to events as and when they happen. They’re the ones that ensure there are no interruptions to our satellite and OTT (Broadband & Mobile) services. They plan and coordinate live feeds for Sky News, Sky Sports & Sky’s Entertainment channels, ensure programmes are accurately delivered to schedules, adjusting as required by changes and the dynamic nature of live broadcast and ensure the delivery of channels and content to customers through a huge range of delivery streams. As an apprentice you’ll gain a wealth of experience as you rotate through our departments; following the life-cycle of Sky’s content.
- Just so you know: you’ll work with a broad range of Sky content in the operations role, some of which isn’t suitable for under-18s. For this reason, we can’t accept applications from people younger than 18 years old for the start date of 1st September 2020.
- Now TV – The Global Product team is a new and exciting venture set up between NOW TV, Sky, and NBCUniversal to bring together product management for our TV streaming platforms into one place. We’ve got ambitious plans to revolutionise how TV is watched – both in the markets we already support (UK, Ireland, Austria & Spain), and for the new NBCU streaming service being launched in 2020. We are looking for someone who is passionate about media and technology, who wants to help us give great experiences to our customers. Our team is lean, fast paced and agile, and the ideal candidate should enjoy working at speed and be willing to roll up their sleeves and get stuck in to whatever is coming our way.
What you’ll need to be
- Passionate about technology and our brand
- Collaborative and great with people
- A self-starter, resilient when it gets hectic
- A problem-solver
- Approachable and adaptable
Business – coming December 2020
Only at Sky will your apprenticeship allow you to support decisions that make our much-loved shows and products possible.
Business Administration apprenticeship programme - Livingston - coming December 2020
If you want to register your interest click here and we’ll contact you when applications open.
Provide unrivalled support. Create slick processes. Compile accurate reports. Join our Billing Operations team and become part of an exciting team, giving Sky customers the brilliant service they expect.
What you’ll be doing
You will be placed within either our Billings Operations or HR teams depending on team fit:
Billing Operations
- Ensuring that all reconciliations are completed accurately, to agreed deadlines
- Identifying, analysing and taking ownership of issues
- Helping improve the accuracy of reconciliations and reporting
- Following through to resolution, escalating as appropriate
- Working alongside other teams within Billing and Sky Support to review and improve internal and external processes
- Understanding audit, regulatory and internal controls, making sure that these are completed in a rigorous and timely manner
- Analysing processes within the team, identifying and escalating any trends or changes with a recommended course of action
- Compiling accurate management reporting information as required
- Prioritising your personal work load.
What you’ll need to be
- Collaborative and great with people
- A self-starter, resilient when it gets hectic
- A problem-solver
- Attention focussed and thorough with detail across projects
- Comfortable using Excel and PowerPoint and a range of technology systems
- 5 Standards or National equivalent
The Apprenticeship programme is targeted at building Scotland’s workforce of the future. Places on the Apprenticeship Programme are conditional upon securing apprenticeship funding. Funding for this Apprenticeship training is available for applicants ages 16-19 and 20-24, and for disabled and care-experienced applicants between the age of 20-29. Please ensure if you are applying for this Apprenticeship position, that you meet one of these criteria.
Finance apprenticeship programme -Osterley - coming December 2020
If you want to register your interest click here and we’ll contact you when applications open.
Whizz with numbers? Join our finance team and be right at the heart of all the action. Dive right in to exciting projects and learn on the job while studying for your CIMA (Chartered Institute of Management Accountants) qualification.
Find out how accounts payable and receivable functions work. Prepare month-end accounts. Set and track budgets. Make a case for investment decisions. Analyse data. Work with teams across the business to meet and exceed our targets. There’s only one place you’ll see action like this in your career – and that’s Sky.
What you’ll be doing
Develop your accounting skills over four year-long placements that span the entire business: from content and channels to product development and technology, sales and strategy. Each role will present a new set of challenges and opportunities to develop your skillset. You’ll also spend time at our Livingston HQ up in Scotland.
What you’ll need to be
- Studying for A Levels or have already achieved (3 A-C or equivalent)
- Commercially-minded and a problem-solver
- Collaborative and great with people
- A self-starter, eager to drive change in an exciting and dynamic environment
- Good numerically
- GCSEs: 5x A*-C including English, Maths
- A Levels: 3x A-C with a preference for a numerical subject – predicted or achieved
Marketing apprenticeship programme - Osterley - coming December 2020
If you want to register your interest click here and we’ll contact you when applications open.
Join our Marketing apprenticeship programme and spend the first year with our TV Products, Broadband or Mobile team. In your next year you’ll rotate between two more departments, getting exposure to a variety of teams and projects. Get to know our products inside out. Help us win new business. Create digital marketing communications strategies and find the most effective ways to sell TV bundles and mobile packages to customers online. There’s only one place you can get in on all the action – and that’s Sky.
What you’ll be doing
You’ll get to know our products inside out, help us win new business and persuade customers to stay with us. Learn about various marketing channels, including email, direct mail, radio, press, TV and digital display. Team up with creative agencies to deliver innovative campaigns for our products. Monitor performance. Keep us on time and on budget.
- Develop digital marketing communications strategies
- Get the gist of multiple digital media channels – mainly display advertising, video and native, including social
- Partner with our media planning and buying agency to guarantee we’re hitting the highest standards
- Find the most effective ways to sell TV bundles and mobile packages to customers online.
- Drive revenue
- Collaborate with teams across the business and beyond
- Make sure new offers and artwork are approved, launch on time and within budget
What you’ll need to be
- Passionate about marketing and hungry to learn more
- Collaborative and great with people
- A self-starter, resilient when it gets hectic
- Comfortable using Excel and PowerPoint
- 5 GCSEs A* – C (or equivalent 9-4), including English and Maths, plus you’ll have achieved, or are studying towards, two A-levels (or equivalent)
What you’ll get
- 25 days’ holiday
- Sky Q,
- A generous pension
- Private healthcare
- Life assurance.
- Expect our full support, helping you to achieve a nationally-recognised IT & Telecoms Professionals SCQF Level 8 qualification by the end of your 2 year apprenticeship.
Media
Due to changes in business requirements, we are no longer hiring journalism apprenticeship roles this year. But don’t worry, we’re hoping to launch some new opportunities in 2021. Click here to register your interest in these new media roles and to keep updated.
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