Business Administration

About this programme

Provide unrivalled support. Create slick processes. Compile accurate reports. Join our Business Administration Apprenticeship and become part of an exciting team, giving Sky’s people the brilliant service, they expect.

As an Apprentice in Billing Operations you’ll help us deliver a premier Billing experience for our customers across all of Sky’s products and services. We provide assurances that our customers billings are correct, collect payments across our services, handle our customer communications and provide assurance that our Telephony processes are all running smoothly.

What you’ll be doing

You’ll have opportunities across our teams gaining unrivalled knowledge into how Sky works behind the scenes. You’ll be involved across many different projects and will be supported to make changes that improve our processes. Our Apprentice programme will give you the opportunities to grow your network, become an authority in our processes & develop a great career with Sky.

Activities will include:

• Ensuring that all balance sheet volumes and costs are accounted for accurately, to agreed deadlines
• Identifying, analysing and taking ownership of issues
• Helping improve the accuracy of reconciliations and reporting
• Following through to resolution, raising as appropriate
• Working alongside other teams within Billing and Sky Support to review and improve internal and external processes
• Understanding audit, regulatory and internal controls, making sure that these are completed in a rigorous and timely manner
• Analysing processes within the team, identifying and calling out any trends or changes with a recommended course of action
• Compiling accurate management reporting information as required
• Prioritising your personal workload.

The qualification

Business Administration Level 6 qualification

The training provider for this apprenticeship is Forth Valley College. They are a leading provider of further and higher education offering a wide range of courses and training opportunities.

All of your learning will take place in the workplace so you can look forward to lots of hands-on practical training with access to all the latest resources.

What we’re looking for

You’ve a minimum of five National 5s (NQs) at Level 5-7 (or equivalent 9-4), including English and Maths.

Other skills we’re looking for include:

• Collaborative and great with people
• A self-starter, resilient when it gets hectic
• A problem-solver
• Attention focussed and thorough with detail across projects
• Comfortable using Excel and PowerPoint and a range of technology systems.

Eligibility criteria

To be considered for this role, you must meet all of the following eligibility criteria.

• You have a minimum of five National 5s, graded A - C (or equivalent), including English and Maths, or will have these by September 2024.
• You will be above the statutory school leaver age by September 2024.
• You will have completed any current education by September 2024 and do not plan to be undertaking any education throughout the duration of the apprenticeship.

Please read the above carefully before continuing with your application. If you have any questions about the eligibility criteria, please contact us at apprenticeships@sky.uk.

Application deadline

This apprenticeship has closed for applications. To register your interest in our 2025 opportunities, click below to complete our form and to be kept up to date.