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Customer Sales Apprenticeship
Kickstart your career in a role built around great conversations, problem-solving, and helping customers find the right Sky package.
On this 15-month apprenticeship, you’ll join one of our Customer Sales teams in our Osterley contact centre. You’ll speak to new and existing customers, understand what they need, and help them get the best value from Sky — whether that’s keeping what they love, switching things up, or joining us for the first time.
You’ll earn while you learn, working towards a nationally recognised Level 2 Customer Service Practitioner qualification, with structured support from day one through our Start@Sky onboarding programme.
Duration
15 months
Locations
Osterley, Glasgow & Cardiff
Salary
£26,428 per annum (Cardiff & Glasgow)
£29,060 per annum (Osterley)
Qualification
Level 2 Customer Service Practitioner (Cardiff & Osterley)
SCQF Level 6 Customer Service (Glasgow)
Eligibility
Over the age of 16, 2 GCSEs (or equivalent), not currently studying
Right to work
You must have a valid right to work in the UK by September 2026, and it must remain valid for the full 15 months. Sky doesn’t offer sponsorship or provide relocation expenses for this role.
What you’ll do
You’ll be part of one of three Customer Sales teams, depending on where you’re placed and either support customers who are thinking of leaving, help customers change or upgrade, or give new customers a warm welcome to Sky.
You’ll start with our Start@Sky programme and learn how we deliver outstanding customer service and become an expert in what “great” looks like. You’ll also be supported by a learning specialist, plus a buddy and assessor who’ll guide you day to day. You’ll:
Listen carefully, ask great questions, and understand what each customer really needs
Keep customers at the heart of every conversation
Stay up to date on Sky products and campaigns so you can confidently support customers and recommend options
Deliver brilliant service in every interaction
Work towards targets across several measures with coaching and support to help you improve
What we’re looking for
We’re looking for someone excited to kick-start their career at Sky. You're positive, curious, ready to learn, and up for getting stuck in. You’ll need:
- To be above statutory school-leaver age by September 2026
- At least 2 GCSEs (or equivalent)
- To have finished any current studies by September 2026, with no plans to study during the programme
- Not to have already completed a qualification/degree in the same subject area
Skills and qualities that’ll help you shine:
- A genuine interest in sales and the motivation to hit goals
- Confidence speaking to people and working as part of a team
- A positive “keep going” mindset
- A passion for giving customers a great experience
- Curiosity about new tech and the latest trends
- Flexibility — shifts may include evenings and weekends
What you’ll learn
Across the programme, you’ll build skills that set you up for a career in sales, service, or customer experience — wherever you want to take it. You’ll also work towards your Level 2 Customer Service Practitioner / SCQF Level 6 Customer Service qualification. You’ll learn how to:
Build rapport quickly and communicate with confidence
Match the right product to the right person (not just “sell”)
Handle a range of customer scenarios calmly and professionally
Work towards goals and develop your performance over time
Become a true Sky product expert, staying on top of new tech and trends
What’s in it for you?
This apprenticeship is built to help you grow with support, development, and real experience you can use for the rest of your career. You’ll get:
A nationally recognised Customer Service qualification
Start@Sky onboarding, plus a buddy, a manager and Skills Coach to support you
Access to Sky Learn, our group-wide learning platform with courses, videos, podcasts and more
A strong support network including the Early Careers team from day one through to what comes next
A role that gives you freedom to try things your way, build confidence and grow your skills
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Want to know more about how to apply?
Explore our FAQs and see what to expect from the application journey. You can also visit our Prep Hub for practice activities and tips to help you feel confident every step of the way.