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Customer Service Apprenticeship
Ready to kickstart your career with one of the UK’s most iconic entertainment and technology brands? There’s no better place to start than in a role that sits right at the heart of Sky — Customer Service.
On this 15-month apprenticeship, you’ll help customers, solve real problems, and become an expert in Sky products. Along the way, you’ll build confidence, develop skills that employers love, and work towards a Scottish nationally recognised Customer Service qualification, all while being part of a team that champions your growth.
There will be 2 shift patterns available for this programme.
Option 1: 11am-7pm Monday to Friday with a 1 in 4 Saturday.
Option 2: 12pm-8pm Monday to Friday with a 1 in 4 Saturday.
Duration
15 months
Locations
Livingston & Dunfermline
Salary
£26,728 per annum (Livingston)
£28,728 per annum (Dunfermline)
Qualification
SVQ in Customer Service (SCQF Level 6)
Eligibility
Over the age of 16, 2 National 5s (or equivalent), not currently studying
Right to work
You must have a valid right to work in the UK by 5 October 2026, and it must remain valid for the full 15 months. Sky doesn’t offer sponsorship or provide relocation expenses for this role.
What you’ll do
From day one, you’ll be supported to learn the role properly then build momentum fast. You’ll begin with Start@Sky, an immersive experience where you’ll learn what great customer service looks like at Sky. You’ll be guided by a dedicated learning specialist, supported by an assessor, and paired with a buddy who’ll be with you every step of the way.
Day to day, you’ll:
Find solutions to customer queries and challenges
Listen with empathy, understand what customers need, and build trust
Put customers first in every interaction
Consistently deliver brilliant service
Work towards targets that help you grow and shine
What we’re looking for
We’re looking for someone excited to kick-start their career at Sky. You're positive, curious, ready to learn, and up for getting stuck in. You’ll need:
- To be above statutory school-leaver age by 5 October 2026
- A minimum of two National 5 qualifications (or equivalent)
- To have finished any current studies by 5 October 2026 (and not be studying during the programme)
- Not to have already completed a qualification/degree in the same subject area
Skills and qualities that’ll help you shine:
- Confident communicator and a team player
- Passionate about giving customers the best service
- Comfortable in a target-driven environment
- Enthusiastic about Sky
- Resilient, with a positive attitude
- Curious about tech and keen to keep up with trends
- Flexible — shift patterns vary, including evenings and weekends
What you’ll learn
Across the year you’ll build the confidence and skills to thrive in customer service and beyond, working towards your SVQ in Customer Service (SCQF Level 6), with expert training delivered by Babington, a multi award-winning vocational training provider. You’ll learn how to:
Communicate clearly and calmly, even when things are busy
Ask the right questions and solve problems quickly
Understand Sky products and explain them in a simple, helpful way
Work in a target-driven environment and keep improving
What’s in it for you?
From the moment you join, you’ll get the support you need to succeed. You’ll have:
A Scottish nationally recognised SCQF Level 6 Customer Service qualification
Start@Sky onboarding, plus a buddy, a manager and Skills Coach to support you
Access to Sky Learn, our group-wide learning platform with courses, videos, podcasts and more
A strong support network including the Early Careers team from day one through to what comes next
A role that gives you freedom to try things your way, build confidence and grow your skills
You’ll earn while you learn, gain a recognised qualification, and start building a career at one of the UK’s most innovative companies.
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Want to know more about how to apply?
Explore our FAQs and see what to expect from the application journey. You can also visit our Prep Hub for practice activities and tips to help you feel confident every step of the way.