Role overview :

This is a high-impact leadership role within Service Operations, sitting at the intersection of customer delivery, operational performance and strategic execution. As a Senior Operations Manager, you’ll lead a key part of the operation, ensuring complex customer roll-outs are planned and executed seamlessly while driving performance, capability and continuous improvement across your teams.

You’ll work closely with senior stakeholders across Sales, Product, and Operations to deliver predictable, high-quality outcomes for our customers, while evolving how we operate at scale.

• Lead end-to-end operational readiness and planning for complex customer roll-outs, ensuring clear, executable delivery plans with defined milestones, dependencies and ownership

• Own operational performance across your area, driving delivery against KPIs while improving predictability, quality and customer experience

• Inspire, lead and develop high-performing teams, unlocking capability and building a culture of accountability, collaboration and continuous improvement

• Act as a senior stakeholder across the business, aligning Sales, Operations, Product and partners to deliver against shared goals

• Embed structured governance (RAID, reporting, forums), proactively managing risks, issues and dependencies to avoid delivery friction

• Contribute to and lead key strategic initiatives across the Service Operations estate, stepping in for senior leadership where required

What you’ll bring :

• Strong operational leadership experience in a complex, customer-facing environment in the telecommunications industry

• Proven track record of delivering performance through others and leading high-performing teams

• Experience managing complex delivery or rollout programmes with multiple stakeholders and dependencies

• Skilled communicator with the ability to influence at all levels and drive alignment across functions

• Strong governance and execution discipline (planning, reporting, risk and issue management)

• Ability to simplify complexity, operate at pace and drive continuous improvement

• Connectivity provisioning experience (e.g. Mobile, Ethernet, broadband, FTTP)

• Experience working across multi-site or large-scale service operations

• Exposure to wholesale/partner delivery models and supplier management

• Familiarity with operational tooling and CRM platforms (e.g. Salesforce)

Benefits and perks:

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:  

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema   

• Pension package with up to 9% employer contribution 

• Private healthcare with mental health support  

• Aviva Digital GP and dental insurance  

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect  

• Sharesave and Tech schemes  

• A range of Sky VIP rewards and experiences 

How you’ll work:

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week. 

Your office base:

Leeds:

Leeds Whitehall is home to our Digital Tech hub and Contact Centre teams. With vibrant office spaces, chill-out areas, a multi-faith room and restaurant, it’s a great place to work and connect. We’re located just a 10-minute walk from the train station and there’s a bus stop directly outside the office.  

Livingston:

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect. 

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there’s onsite parking available for cars, motorbikes and bicycles.

Who we are:

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. 

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.  

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.