About this programme

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Change, Supply Chain and Operations (CSCO) sit within Sky’s Operations business and are the driving force behind Sky’s customer facing business. CSCO is a department made up of four key directorates:

• Billing – Our billing team work to ensure we bill our customers and our business partners accurately and ensure our billing processes are in line with laws and regulations
• Change Delivery – Our change team deliver change to the business at pace, taking ideas such as launching a new product or proposition and helping them become a reality.
• Compliance & Fraud – Our compliance and fraud teams help to keep our customers safe and make sure that Sky operates within our industry laws and regulations
• Supply Chain – Our supply chain team work with partners across the globe to plan, source, make and deliver products to our Sky customers and engineers.

On this two-year programme, you’ll work at pace on high-profile projects, working with senior decision makers and experts around the business. You’ll feel a huge sense of achievement contributing to the delivery of large-scale change for the business, our people and our customers. Over the course of the two years, you’ll learn both project management and analysis skills, giving you a well-rounded toolkit of skills in project delivery.

In CSCO we are passionate about growth and development. In this role you’ll be given the following support and development opportunities:

• Buddy support for the first 12 months in your new role. Your buddy will support you as you learn more about the business and your role.
• In person Subject Matter Expert courses covering all aspects of project delivery and methodology.
• Access to an extensive suite of in-house training on softer skills development.

What you’ll be doing

As a project delivery graduate in our team you’ll work alongside stakeholders from across our customer-facing business to support and deliver projects to improve the way that Sky work or the experience for our customers. This might include:

• Delivering some of the biggest customer-facing changes at Sky on projects that impact our colleagues in contact centres, compliance, retail stores and engineers. These might be new pricing and packaging changes, a change to the way we serve our customers or managing changes enforced by our regulators.
• Working with our supply chain teams to build and improve business processes to make our business more efficient, sustainable and/or to manage changes requested by our suppliers.
• Delivering new projects that impact our supply chain teams, such as managing the changing of suppliers, introduction of new business systems and managing the introduction of new products into Sky’s business, for example Sky Broadband hubs, Sky Glass and Sky Stream.
• Working with our Billing team to introduce and maintain business processes in relation to how we bill our customers for our products and services or how we bill our partner companies (for example broadband Network providers).

Through this work you’ll build skills in project management and analysis, including:

• Building project plans, making sure everything runs to schedule, to the agreed budget and to the commercial and business objectives.
• Creating and maintaining project governance – regular meetings and status reports, managing risks and issues and using clear communication to ensure all teams are aligned on the status of a project.
• Owning and managing project artefacts such as project plans, risk & issue logs, action logs and stakeholder maps.
• Providing support through all the stages of a project; including identifying stakeholders and maintaining strong relationships with them through the project, defining project scope and understanding the impacts of change.
• Representing our customer facing colleagues, and working with other analysts across the business to ensure all stakeholder perspectives and requirements are understood.
• Documenting how business processes currently work and executing change as part of a project.
• Documenting the requirements of our business stakeholders for a change we’re implementing.
• Working closely with our operational teams (such as contact centre teams, engineers, or teams managing our supply chain) to ensure they are ready for project changes to happen.

What we’re looking for

There’s two types of requirements for this programme.

Education: You have or will be graduating soon with an undergraduate degree in any field. Other skills you may have include:

• a curious mindset – if you’re the sort of person that loves getting into the detail of how things work and is always wanting to know more; the business analysis role will be a great fit for you.
• a natural collaborator. You’ll love bringing people together and working with them to find all the pieces of the puzzle and delivering a solution that works for everyone. You’ll be bringing some amazing products to the market, so you’ll need to have a passion for delivering excellence for our customers.
• comfortable building and managing relationships with stakeholders at all levels and can communicate with confidence. Working with so many people across the business, this is a perfect role to build your personal brand. Overall, you’ll have a drive and ambition to believe in better – for yourself, your team, the business and our customers.

Right to Work: You’re required to have the appropriate right to work in the UK by the start date of the programme. Please be aware Sky does not offer sponsorship for this programme.

Status

Application deadline: 3rd November 2024 (Please be aware that our applications may close earlier than expected due to high volumes but will close no earlier than 27th October 2024).