Home Service

About this programme

We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.

You’ll be part of a supercharged Home Service Team who work in our customers’ homes and businesses across the UK. Your role will be to install, service and demonstrate our incredible TV and broadband products. And once the technical work is done, you’ll be excited to showcase what’s possible in a lively and inspirational way ensuring our customers receive an outstanding experience every time.

What you’ll be doing

Our programme offers roles across the UK and, no matter where you join, you’ll get extensive training at our dedicated training centres of excellence, which will provide you with the skills and knowledge required for the role. You’ll learn all about how we deliver outstanding customer service, making you an expert in this field.

As an Apprentice with us you'll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 15 months at Sky. You’ll pick up the ropes from a role model by shadowing them for six months of your apprenticeship as they guide you through your day-to-day tasks.

Day to day activities include:

• Visit our customers, and working inside and outside the home you’ll be installing and servicing our extraordinary TV and Broadband services
• Optimise customers’ home entertainment experience by using various testing and diagnostic tools.
• Show the customer how everything works, so they can get the most out of their Sky products and services
• Introduce customers to other products and services that might interest them during set up
• Use problem solving skills to understand what the root cause of the customers technical issues could be
• Keeping the customer at the heart of all that we do
• Working towards targets across several business measures. Work full time on a 9-hour rolling rota including weekends.

The Qualification

The training provider for this programme is Babington. They are a multi award-winning specialist provider of vocational training.

Babington are passionate about creating opportunity for anyone wanting a successful career in customer service. From new talent just starting their career to experienced talent taking it to the next level.

What we’re looking for

Technical: A full UK manual driving licence (with no more than 6 points).

Other skills we’re looking for:

• Great at building and maintaining relationships
• Passionate about Sky and with an appetite to learn
• Collaborative and great with people
• Approachable and adaptable
• Attention focussed and detailed
• Flexible worker. You’ll have a set shift pattern, but it may include some bank holidays, evenings and weekends.

Note: Your initial month of employment will be our dedicated training programme. This has been crafted to give you the customer engagement and practical skills to be successful in this role. We therefore request that no holiday is booked during this time.

Apprenticeship eligibility criteria - In addition, you’ll need to meet Apprenticeship levy eligibility criteria, see the Eligibility criteria section below for more information.

Eligibility criteria

To be considered for this role, you must meet all of the following eligibility criteria:

• A full UK manual driving licence (with no more than 6 points)
• You’ll be above the statutory school leaver age by March 2025.
• You won’t have completed a qualification or degree in the subject you are applying to.
• You’ll have completed any current education by March 2025 and don’t plan to be undertaking any education throughout the duration of the apprenticeship.
• You’ll have resided in the UK or Republic of Ireland for three years by March 2025.
• If you are on a time limited visa, your visa will not expire at any point during the apprenticeship programme.

In order to meet customer needs and deliver high levels of customer service, we require that all of our Home Service engineers live no more than 30 minutes from the territory they are working in, based on travel time during rush hours (7am-9am & 5pm-6pm GMT). If you do live outside of this, we will be unable to proceed with your application.

Please read the above carefully before continuing with your application. If you have any questions about the eligibility criteria, please contact us at apprenticeships@sky.uk.

Note that the majority of these points are due to apprenticeship levy funding rules in England, which may be reviewed here for your reference: Apprenticeship Funding Rules

Status

This apprentice programme is now open! The deadline to apply is Sunday 8th December 2024. We may close for applications earlier than 8th December due to high volumes, however this programme will not close any earlier than 10th November 2024.