Situational Judgement
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Home Service Apprenticeship
Install and service cutting-edge Sky products. Deliver exceptional customer experiences. Gain a qualification in Customer Services. Our Home Service Apprentices showcase the magic of our products and deliver the best service for our customers.
Home Service Apprenticeship
Start date: 20th October 2025
£26,710 per annum|15 months | Level 2 Customer Service Practitioner
About this programme
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
You’ll be part of a supercharged Home Service Team who work in our customers’ homes and businesses across the UK. Your role will be to install, service and demonstrate our incredible TV and broadband products. And once the technical work is done, you’ll be excited to showcase what’s possible in a lively and inspirational way ensuring our customers receive an outstanding experience every time.
What you’ll be doing
Our programme offers roles across the UK and, no matter where you join, you’ll get extensive training at our dedicated training centres of excellence, which will provide you with the skills and knowledge required for the role. You’ll learn all about how we deliver outstanding customer service, making you an expert in this field. And you’ll pick up the ropes from a role model by shadowing them for six months of your apprenticeship.
As an Apprentice with us you'll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 15 months at Sky. We’ll also assign you a role model and assessor to guide you through your day-to-day tasks.
Day to day activities include:
- Visit our customers, and working inside and outside the home you’ll be installing and servicing our extraordinary TV and Broadband services
- Optimise customers’ home entertainment experience by using various testing and diagnostic tools.
- Show the customer how everything works, so they can get the most out of their Sky products and services
- Introduce customers to other products and services that might interest them during set up
- Use problem solving skills to understand what the root cause of the customer's technical issues could be
- Keeping the customer at the heart of all that we do
- Working towards targets across several business measures
- Work full time on a 9-hour rolling rota including weekends
The qualification
Level 2 Customer Service Practitioner
The training provider for this programme is Babington. They are a multi award-winning specialist provider of vocational training.
Babington are passionate about creating opportunity for anyone wanting a successful career in customer service. From new talent just starting their career to experienced talent taking it to the next level.
Recruitment locations
Please note we are only recruiting specifically from the following locations:
East Midlands Leicester, Nottingham, Mansfield, Loughborough, Spalding, Lincoln, Grantham, Hinkley, Kings Lynn, Stamford, Skegness, Huntingdon, Market Rasen, Peterborough, March, Melton, Mowbray, Lutterworth, Downham Market.
What we're looking for
Technical: A full UK manual driving licence (with no more than 6 points)
Other skills we’re looking for:
- Great at building and maintaining relationships
- Passionate about Sky and with an appetite to learn
- Collaborative and great with people
- Approachable and adaptable
- Attention focussed and detailed
- Flexible worker. You’ll have a set shift pattern, but it may include some bank holidays, evenings and weekends.
Eligibility criteria To be considered for this role, you must meet all of the following eligibility criteria:
- A full UK manual driving licence (with no more than 6 points)
- You’ll be above the statutory school leaver age by October 2025.
- You won’t have completed a qualification or degree in the subject you are applying to.
- You’ll have completed any current education by October 2025 and don’t plan to be undertaking any education throughout the duration of the apprenticeship.
- You’ll have resided in the UK or Republic of Ireland for three years by October 2025.
- If you are on a time limited visa, your visa will not expire at any point during the apprenticeship programme.
Please read the above carefully before continuing with your application. If you have any questions about the eligibility criteria, please contact us at apprenticeships@sky.uk.
Note: That the majority of these points are due to apprenticeship levy funding rules in England, which may be reviewed here for your reference: Apprenticeship Funding Rules
Your initial month of employment will our dedicated training programme. This has been crafted to give you the customer engagement and practical skills to be successful in this role. We therefore request that no holiday is booked during this time.
Status
Applications for this programme have now closed. Register your interest below and we'll let you know when the 2026 graduate programme is open.
A career at Sky is where better begins
Application Journey
Submit your application
First, complete our short application form by entering your details. We’re looking for basic information such as contact details, education and any relevant work experience.
As part of the application form, we’ll ask questions around your eligibility to join this programme, which is funded by the Apprenticeship Levy.
Situational Judgement Test
Once your application has been submitted, you’ll be invited to the next stage (so look out for our email, you may need to check your junk mail just in case) which is a series of situational judgement questions. These questions relate to the Customer Sales role and are also crafted to help you learn more about the role.
Telephone Interview
If you are successful at stage 2, you’ll be invited to complete a telephone interview. This will be a strength-based interview looking for different strengths that we believe are important for any customer focussed role. We recommend using the STAR method where appropriate.
Virtual Assessment Centre
The final stage of your application will be a virtual assessment day. Take this opportunity to impress us through a variety of tasks, which may include a group discussion, an individual interview, and smaller programme-related exercises.
Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.
Reasonable adjustments If you need us to make any adjustments to help you complete any stage of your application; then let us know when you submit your application, and our Apprentice team will get in touch.
Hear Ewan's top tips for answering the situational judgement questions.
Application Tips
We want you to nail your application just as much as you do. That means that we want to give you as much support as you need. Have a look at these top tips from our early talent team to help keep you at ease.
Telephone Interview
Assessment Centre
Hear from a Customer apprentice
Matthew Webster
Apprentice
We were given the opportunity to go down to Osterley in the headquarters at Sky and we got to have a look around, got to meet all the big bosses, have a look around and see how it runs. Really. Met some really cool, incredible people there, seeing how the business runs in and out.
