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Customer Service

Identify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.

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Customer Service

Start date: 7th October 2024

£21,600 per annum|12 months | SVQ in Customer Service Level 6

About this programme

Identify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.

Working in our busy contact centre you’ll be part of our Customer Service Team who work hard to deliver the best service in the country and provide customer with first time resolutions. Taking inbound calls, you’ll understand customer queries and use your judgment to respond in the right way to ensure they are addressed effectively.

We’ll help you develop all the skills, knowledge including technical skills, and confidence you need to give our customers extraordinary service ensuring our customers’ queries are addressed.

This Apprenticeship starts early October 2024.

What you’ll be doing

As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 12 months at Sky. In your first five weeks, you’ll be fully supported by a learning specialist in our Start@Sky programme – learning all about our how we deliver outstanding customer service, making you an expert in this field.

You’ll then join Live@Sky, start to take live calls from our customers, with support from experienced advisors to help you along the way.

You’ll also have additional support from your team leads, as well as a Skills Coach to guide you through your day-to-day tasks. You’ll also learn life skills along the way, that will help you with your career and personal growth.

Day to day activities include:

  • Offering solutions to customer queries and problems.
  • Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
  • Keeping the customer at the heart of all that we do
  • Delivering the best service in the country in every interaction
  • Working towards targets across several business measures.

The qualification

SVQ in Customer Service Level 6

The training provider for this programme is Babington. They are a multi award-winning specialist provider of vocational training.

What we’re looking for

There are no minimum educational requirements for this programme.

Other skills we’re looking for:

  • A confident communicator and team player
  • Passionate about providing our customers with the best service in the country
  • Thrive in a target driven environment
  • Enthusiastic about all things Sky
  • A resilient attitude
  • A desire to understand new technology, and be in touch with the latest technology trends
  • Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends

Status

Applications are due to close on 28th April 2024.

A career at Sky is where better begins

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Application Tips

We want you to nail your application just as much as you do. That means that we want to give you as much support as you need. Have a look at these top tips from our early talent team to help keep you at ease.

Situational Judgement

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Telephone Interview

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Assessment Centre

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Contact

Got a question? Our early careers team are on hand to help.

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