Currently, we're attached to the cancellations campaign to support those teams through PINC. Ordinarily, I work as a Sky Stream/ Sky Glass SOIP upgrades agent.

We're one of the largest teams in our contact centre, and the core of us came through training and the academy together. 

No two days are identical. There's always something to keep you on your toes. When you've got a customer coming through that's panicking about their bills, and you get them a good deal sorted - there's a bit of a feel good factor when you hear the relief in their voice that they'll be able to retain their services.

Helping out with the Age UK events on site at Osterley, you can see the difference you make socialising and chatting with the groups that come in - and you get some pretty good cakes while you're having a tea and a chat too!

It's a product that you're to 'Wow!' customers with. The WiFi Max, for instance, has been a big help for customers that have struggled with WiFi around the home, and customers jump at the chance to fix any connectivity issues they might have.

Sky is very welcoming and inclusive! There are job roles and secondments signposted for you by management, and application opportunities offered to anyone who may be interested.

And the hybrid working means I've got time to do things around the house without rushing around 5 days a week.