I work within the My Sky App as a Lead Business Analyst. The main part of my role is completing impact assessments for programme work, or product work, that requires development work in the My Sky App. I then plan that work into the capacity for the team.

I manage a team of fantastic Business Analysts – so some of my time is also spent supporting the team with their objectives and personal development.

I work closely with the DC Labs Product Team within commercial, working with them to review and agree their business priorities and goals and how the My Sky App team can help deliver those.

I’ve been at Sky for just over a year now. When I first joined in the My Sky App, we didn’t have a clear idea of what our roadmap and delivery plan looked like.

One of my main highlights of the past year was pulling together a roadmap view of the features that we were aiming to deliver for the next 6-9 months. This enabled the team to have clear goals to aim towards and to be able to see the bigger picture of the value that we deliver through the development of the My Sky App.

It also meant that the team were able to start driving strategy and design decisions by being involved in the earlier stages of a feature. We were able to build capacity into the roadmap to support some of these discussions and workshops.

Sky is always looking for the next innovation. Being part of the My Sky App team means that we get to be involved in a lot of the projects that deliver the next big thing.

Most recently, we were involved in the launch of Sky Protect. It was exciting to be part of something that is completely new to Sky, and to be able to provide existing customers using the My Sky App a way of discovering what Sky Protect has to offer .

Sky always make a huge effort on launch days of new products, meaning we can get behind the proposition.

I’ve been with Sky over a year now and I can say it’s honestly the most welcoming place that I’ve worked. Everyone is so friendly and always willing to help with any question – there is no such thing as the wrong question.

Managers at Sky are given the tools to be able to support their staff in striking that sought after work/life balance. With hybrid working and flexible working hours, people are encouraged to work hours that suit their work life balance. It’s really refreshing both as an employee and a manager myself.

Personal development is also encouraged with access to online learning materials like LinkedIn learning and Agile University, alongside opportunities to attend formal training.

There are also opportunities for people to get involved in things that are not part of their core role. Initiatives that look at improving ways of working within their direct team, or their wider team. This provides people with challenging opportunities that align to their personal development goals.