Danny, Head of Development and Test started with us as a part-time student in the contact centre
"I don’t know of anywhere else I could have had all of the opportunities I’ve had, it’s been amazing!"
Name: Danny Chumbley
Job title: Head of Development & Test
What area of Sky do you work in? Data Technology & Operations
What’s your career journey been like up until now? I started out working weekends in the Contact Centre to fund myself through university. I had a variety of roles from technical support, installation enquires, supporting engineers in the field, coaching new members to the team and working on a CRM application roll out across the estate, which very helpfully formed the basis of my university dissertation. I then finished university and left the business for a year to travel the world.
Twelve months later and a phone call to an old manager and I was back in the same team while I looked for something full-time in the technology world. After two weeks my manager arranged a very informal meeting with a project team that needed technical support for a month. Before I knew it, that one month secondment turned in to a job as an Application Administrator, a round of recruitment later and I was the manager of the business application team. After just over a year in that role I moved in to the Technology Directorate, designing, developing and supporting a range of Enterprise Content Management solutions. I continued to progress within technology to Application Support and Development Team Leader, to Component Manager, to my previous role Platform Manager of over 100 components and a department of over 100 people in the UK, Barcelona and India.
I’ve just been promoted to the role of Head of Development & Test, leading a data technology department across five sites.
I don’t know of anywhere else I could have had all of the opportunities I’ve had, it’s been amazing!
What does a typical day working here look like for you? It might sound cliché, but there is not really a typical day, it’s always different. I’d say the only constant is starting with coffee, after that, it’s working with great team, all over the world, creating and supporting technology that is at the heart of our operation.
Sometimes our focus is on something a year down the line and ensuring we get the foundations right, sometimes are dealing with a production incident that needs urgent attention.
If you’ve been here over one year, how have you made a difference in your role? In my last role we had the freedom, support and autonomy to develop an SMS chat platform that had a return on investment calculated in days. Once the trial was seen by wider audiences, it was quickly funded to become an enterprise solution, now we’re having millions of conversations a year with our customers over SMS, providing a convenient communication channel our customers love.
What’s been your proudest moment since working here? I’ve had the amazing privilege of working with some very talented people and teams here. By far and away the proudest moments are seeing people I have supported, grow, develop and progress their own careers.
What’s the most enjoyable thing about your job? Working with great people that area really passionate about doing the best for our customers.
Describe your work/life balance? I’d say I’m better at supporting and encouraging others in this area. I love what I do and this can sometimes mean a lot of time and effort being spent, but it’s my choice and I wouldn’t change it. That being said, I’ve always got enough time to spend with my young family or hosting a legendary BBQ with friends.
What advice would you give to others trying to develop their career? Whatever you’re doing and wherever you are doing it, give it everything you’ve got, it will be noticed and opportunities can come from the strangest places. I’d also recommend finding a mentor, I’ve seen the huge benefits this can bring first hand.
An interesting fact/something no one else knows about you? As a teenager I was awarded a scholarship to Space Camp, for winning a physics competition.