Alison shares her plans for supporting the women in her team
"I'll be holding development sessions for women in my area where we’ll share experiences, encourage achievement and challenge ourselves"
Name: Alison McAnna
Job title: Operations Manager
What area of Sky do you work in, and what do you do in your role? I work at our Livingston Contact Centre. We support our customers with broadband technical issue over the phone and via instant messaging. As Service Operations Manager I’m responsible for leading and supporting a team of 18 Leaders and 250 Advisors.
How did you get into your role? My career background has always been in Contact Centres. I joined because I knew some people that worked here who were really passionate about the company and their work, which fit with what I was looking for in my next role. I've been here for 10 years now and I’ve been able to progress my career by focusing on my strengths, building great relationships and inspiring others to achieve their goals.
How have you been able to progress since working here? I joined as a Customer Experience Manager which allowed me to develop the skills and experience needed to become an Operations Manager.
How has Sky supported you as a female in the workplace? I feel fully supported in my role here. I was lucky enough to take part in Sky’s Women in Leadership programme in 2017 which was focused on supporting women to have the confidence to progress their career. It was an amazing programme and opportunity to spend time with other inspiring women, learning and growing together.
How will you be supporting International Women’s Day this year? I'll be holding development sessions for women in my area where we’ll share experiences, encourage achievement and challenge ourselves.