David Holmes, Head of Site, shares what it’s like to work at our Glasgow Contact Centre.
“The best things about working here are the awesome people, excellent rewards and numerous career development opportunities”
What are the best things about working at the Glasgow Contact Centre?
I would say the best things about working here are the awesome people, excellent rewards and numerous career development opportunities:
- The atmosphere at our site is amazing. There’s a real family feel and a sense of togetherness here. Our people enjoy working here because we work hard but have fun doing it
- We’re a very busy site, focused on supporting our customers when they need us, so we answer a high volume of calls. For our people, that means there’s a huge earning potential here, some of our Advisors earn c. £30,000 a year as well as an excellent benefits package
- We’re very committed to our people and offer regular training and development opportunities to those who want it. This shows as 80% of our Customer Experience Leaders and wider leadership team joined as Advisors and have been promoted into more senior roles
What does the role as an Advisor at the Glasgow Contact Centre involve?
Our Advisors receive calls from customers who are thinking of changing their package or leaving Sky. They ask questions, listen and understand the customers’ needs so that they’re able to offer a suitable solution to our customers.
In return they receive a salary of £19,200 (rising from £18,133 after successfully completing probation) plus bonuses. On average, our Advisors earn around £4,000 extra per year with the top Advisors earning up to an extra £10,000 which is a earning potential of c. £30,000 a year, plus all of the great benefits (such as free SkyQ, 30 days holiday a year, pension, medical and dental insurance, to name a few).
What is it that you look for in people?
The right attitude, we can teach you the rest. The people that excel in this role have passion, drive and a desire to do well.
What experience do you need?
You don’t necessarily need any type of experience. People that have worked in customer service and have a good understanding of how to ask questions, listen and build rapport with people do well. However, we have a broad range of people working here; from Retail Sales Assistants, to Bus Drivers, we even have a Solicitor who joined us. Having the right attitude is the most important thing.