We find out why Nisha's so passionate about Tech
We find out why Nisha's so passionate about Tech
Name: Nisha Parkash
Job title: Online Compliance Manager
What area of Sky do you work in? Strategy & Planning
What’s your career journey been like up until now?
I left school at sixteen after my GCSE’s so didn’t ever really know what I wanted to do. I didn’t specialise in a particular field via further education, accepting that wasn’t the route for me and started to gain work experience and always networking.
My first proper job was working for the Home Office, but my passion for meeting new people encouraged me to move away from a clerical type role and into Sales, mostly with property. At about the age of 22 I set myself a goal to work for a company with a household name where I could be influential.
I moved out of Sales into Client Services, using years of relationship building and networking skills. I assessed what I could take away from the industry I was working in, it wasn’t just about “servicing clients” and their accounts, I was approaching my mid-twenties with no real career, purpose or job satisfaction, so when I got offered a job at a corporate domain registrar, client servicing 30 well-known brands I started to learn how to manage a domain portfolio effectively. Firstly, to service my clients to the highest standards & because I saw it as an opportunity to meet my own goal set only a few years before, to work for a well-known brand.
Five years after that goal was set, I was offered a role here. Five years into my career here I’ve been given every opportunity to have a say in how I want my role to evolve and have changed job titles three times: Domain Management Analyst to Domain Management Specialist, to being the Online Compliance Manager for the business making a difference in my role every day. Both goals smashed .
What does a typical day working here look like for you?
Satisfying. My day is so varied, I like to call it a hybrid role, a 50/50 split between Business and Technical. I simplify technical jargon to business colleagues who are working on launching websites they have no idea how to get online and then working closely with our Technical Implementation teams to make it happen. Overall I’m in my role to support my colleagues, from a simple idea they may have in the online world at Sky and not knowing where to start, to facilitating a complete relaunch, renaming of a critical site.
I make myself known every day, holding online compliance talks so teams know who to approach should they ever feel stuck, having meetings face to face where possible or scheduling regular visits to travel to our other sites to build strong relationships around the business. Sometimes that means showing up with treats to say thank you to other support teams for the help they give me in being successful in my own role. No day is typical here, you get to make it what you want - especially when you work for a manager that encourages your creative flair and motivation to always be making a difference.
If you’ve been here over one year, how have you made a difference in your role?
The best days are always when I get to register a new domain name knowing this is the business’ “next big thing”. Then months later hearing an advert on the radio thinking, I was the starting point and part of that, every big idea should start with a domain name and that’s where I fit in here, sometimes it’s not as simple as just registering a name, there are many factors to consider which as a specialist in my role I get to advise the business on to ensure we are also protecting the brand, making sure our customers are safe online and we have an efficient strategy to make it work seamlessly.
What’s been your proudest moment since working here?
My director put my name forward to run our sports games at the annual department wide summer party. The idea was to break away from the normal football and volleyball games they had for a few years to encourage more people to get involved.
I organised a not so conventional course of physical and skilled activities that teams had to work their way through but right to the last moment with a department of about 2000 sceptical colleagues, I didn’t have many teams sign up. On the day was a different story however, after spending the afternoon setting up, when everyone arrived, I was inundated with teams now wanting to get involved. I had senior managers on space hoppers, grown men break the tug of war rope and others who were competing for the title of hook the duck champion. It ran over time with teams trying to persuade me not to pack up. It was such a good turn out with so much positive feedback and just a lot of fun. It was a daunting task but one that has given me the opportunity to get involved with something out of my job description every year. I definitely felt privileged to be asked but more that I didn’t give up at the first hurdle and it was a success.
What’s the most enjoyable thing about your job?
Working in Technology I love that I get to make technology sound fun to colleagues who don’t see it that way, teach them about an area that they have no idea about and engage them with fun facts about why I do what I do. I get to network to my heart’s content, build relationships with anyone from grads to senior managers. I love that no matter what level you are, if you know your stuff you’re really respected for your knowledge.
Describe your work/life balance?
I have been lucky enough to balance it how I like. The great thing has been working for a manager that knows I am passionate and in return I am trusted. Sometimes I just need to start work late, maybe attempt gym in the morning but not too thrilled about waking up at 6am to do so, so I manage a lie in, go to the gym and start a bit later, equally start earlier if I have evening commitments. Other times when I am missing my mums home cooked curry I work from my parents’ home and get the chance to catch up with them for a few days too.
What advice would you give to others trying to develop their career?
All the little things will add up, you are the only person that can represent yourself. Be the person that puts their hand up to a task that may be out of your job description. Be that person that honours what they commit to. Be a reliable source. Be open minded, say Hi to everyone including the guy that waters the plants, don’t be selective with who you help out, you may find your biggest cheerleaders are the ones you didn’t expect it from. Be the person that asks questions and lastly, walk past an unfamiliar face every day at work and smile at them.