Tammy supports our people to be at their best for our customers.
“Our Contact Centre in Livingston is amazing, but what makes it truly amazing is the atmosphere created by the people working here”
Name: Tammy Doherty
Job title: Development Specialist
What area of Sky do you work in and what do you do on a daily basis? I work in our Know How department and I’m responsible for making sure that our people receive the best training and coaching possible. We’re here to support our people and ensure that they’re equipped to give our customers the best possible experience.
How did you get into your role? I knew from the moment I sat down on my first day here and watched my trainer bounce into the room that I wanted the job. The natural cheerfulness that surrounded the other Development Specialists was what drew me in. My position started with a 6 month secondment but eventually led to a full-time role which I love.
How have you made a difference in your role / what’s been your proudest moment working here? I was able to introduce a different style of training delivery, which has included video and vlogging which have been used for various training meetings.
My proudest moment is probably seeing someone I trained on their first day here go on to become a TV Engineer only 8 months after they joined.
What’s the most enjoyable thing about your job? The people, they make my role so much more fun! No matter the day, I know I can come in and will be fully supported by my department and all the other amazing people here.
Describe your contact centre - what makes it a great place to work? Our Contact Centre in Livingston is amazing, but what makes it truly amazing is the atmosphere created by the people working here - there are so many amazing personalities here.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? Yes I have, I joined as an Advisor in the Home Move department and then became a Trainer which evolved into my current role as a Development Specialist. This role gives me the opportunity to develop my coaching, training and facilitating skills.
Tell us an interesting fact about yourself. I work part-time as a professional zombie.