Michael is all about helping; helping our customers and helping his colleagues

The people behind sky posted on 4 Apr

“I’ve had the great benefit of many different secondment roles since I started as an agent here”

Sky Careers

Name: Michael Mccullough

Job title: Acting Customer Experience Leader (CEL)

What area of Sky do you work in and what do you do on a daily basis? I currently work within the Dunfermline Grad Bay in the Service department and I’m responsible for administration tasks that are needed for the Grad Bay to run effectively. Some of my tasks include; working with our new Advisors, reviewing their calls, providing feedback, and supporting management with organising schedules and gathering data for new incentives.

How did you get into your role? I joined the “Stepping into Management” programme and have continued to work with the Management Team to provide support for our new Advisors which has prepared me for my current role.

How have you made a difference in your role / what’s been your proudest moment working here? I’ve been able to help a number of new Advisors and teams fit into their respective roles.

What’s the most enjoyable thing about your job? I love working with new people and helping them develop into high performing individuals.

Describe your contact centre or area of the business - what makes it a great place to work? Dunfermline is an amazing place to work, the atmosphere is fun and diverse. We have so many specialist teams e.g. Accessibility, New Media and more, which means there are a variety of different opportunities to develop and grow here.

Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? I’ve benefited from the training programmes offered here, which have allowed me to develop in my role. The best advice that I can give is to always look out for opportunities and don’t be afraid to put yourself forward for different roles.

An interesting fact no one else knows about you: There’s a photograph of me in an issue of the Extra newspaper, with a shocked expression that made me look like a goldfish.