We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

Global Streaming Platform

Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s best entertainment, news and sport.

What You’ll Do:

The focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers, and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription.

This role will support in the process to conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.

This role will specifically focus on aiding customers with managing their account, consumer checkout journeys and initial account creation.

• Support the delivery of the end-to-end UX for high-value, consumer-centric digital products.
• Support the translation of requirements to flows that can leverage from existing flow and/or establish new flows.
• Participate in growing the fidelity of the UX flows and care for the edge cases, and the nuances of the experience across various devices.
• Participate in driving UX design solutions by combining industry best practices with your own expertise and insight about human behaviour.
• Work along with and be mentored by foundational leads, such as— UX research, UX engineer, UX design systems lead, and also UX content design/UX writer
• Partner with senior Product Designers, Product Management, Engineering, and other internal partners to define the strategy & experience of consumer facing products. Collaborate with product designers and product owners and engineers to successfully deliver products to market.
• Contribute to the design team in the activities around ideation and concept explorations.
• Have a human centered design approach to how to evolve our output and process.

What You’ll Bring:

• Previous experience working in the Payments, Financial, Billing, Subscription or Transactions space. 
• Ideally experience of Account Management, purchasing a subscription service, and/or downgrading and/or cancelling a service or service authorisation.
• Deep operational knowledge and expertise in every aspect of UX and product design. 
• Strong research and analysis skills, arising from a desire to learn and ground decisions using data and consumer insights.
• Essential experience of working Figma and other collaboration and prototyping tools.
• Strong collaboration skills, that enables you to bring colleagues and stakeholders along on the journey.
• Robust prioritization skills that enable you to to work on multiple tracks and pivot from one project to another.

The rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place.
• The magic of Sky Glass at an exclusive rate.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• A wide range of Sky VIP rewards and experiences.

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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