Customer Sales Advisor – Contact Centre
37.5 hours, working shift patterns within Contact Centre opening hours: Monday-Sunday 08:30-20:00
Salary: £17,000 per annum basic salary, rising to £18,000 after probation. Our people earn an average annual incentive bonus of £4,000, with top earners making up to £10,000 on top of their annual salary. Plus, free Sky Q, phone & broadband and a multitude of Sky perks
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Customer Sales Advisor and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll do
Based in our Livingston Contact Centre, you’ll take calls from customers who are either thinking of leaving Sky or want to change their existing package. You’ll find out why they want to switch from their current deal and what we can offer them that meets their needs.
How you’ll do it
Sales experience isn’t essential. We’re more interested in your brilliant listening skills and ability to understand what customers want. You’ll also have a healthy streak of ambition and a passion to sell.
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, phone and broadband and great Sky Mobile deals. You’ll also enjoy 30 days’ annual leave (and three bank holidays), private health and dental care, and a range of high street discounts. Expect on-the-job training and support, and opportunities to progress – including an afternoon off every month to focus on your development.
How to find us
All that plus we’re in a great location – getting here is easy with our complimentary shuttle bus service from Livingston train stations and Livingston Centre, as well as onsite parking and great bus links. Working here you’ll have access to two subsidised canteens, gym, of chill out areas; like our games room where you can take a break or play a friendly game of pool or table tennis.
So, what are you waiting for? Apply now for a chance to craft your own career path and be brilliant as part of a bright, talented team.
It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions, we might withdraw the offer.