Home Service Regional Manager
Covering Central South East London (Lewisham area)
Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine. Join us as a Regional Manager to bring the best of Sky’s content and products to our customers by creating an environment where your team of Managers and Engineers can always be at their best. Critical to this role is an ability to be an authentic communicator as well as an expert in operational delivery. You should have end to end customer service within your DNA and the wellbeing of your team at the heart of everything you do. Ultimately, success in this role is measured by coming up with the answers to the question of “How can we improve for our people and our customers every single day”.
What you’ll do:
• Demonstrate through your leadership principles the company values and behaviours
• Promote and actively drive a culture of a truly Diverse and Inclusive workforce who’s wellbeing is your highest priority
• Develop and implement a clear employee engagement plan.
• Communicate business messages clearly and positively across a volume population.
• Create a people focused environment that promotes development and recognition.
• Tactical and strategic management of your operation to maximize efficiency and exceed KPI’s and operational targets
What you’ll bring:
• A passion for customer service, quality and efficiency
• A strong ability to build employee engagement through various communication channels i.e. Video, Email & Social Media
• Can do approach to achieving goals and objectives
• Proven record of the prioritisation of multiple tasks and deadlines
• The ability to respond and adapt to change in a fast-paced environment
• Experience of managing through various and complex ER processes
CV’s aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky.
We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know.
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are just a few:
– Free Sky Q, for the TV you love all in one place
– Discounted Mobile and broadband
– Bonus incentives
– We offer a whole range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare and discounts to over 800 retailers to name a few.
Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.