Customer Service Advisor
Leeds – New Customer Service Contact Centre – opening soon
£18,500 pa basic salary with opportunity to earn on our incentive program
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Customer Service Advisor and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll do
Through great conversations with customers, you’ll help identify and solve problems, answer queries, understand customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience. Based in our new Leeds Customer Service Contact Centre, you’ll take calls from customers about billing and upgrades, as well as those having technical issues. As part of a supportive, fun and friendly team, your focus will be on having great conversations.
How you’ll do it
We are all about providing the best customer experience for our customers, no matter how they contact us. You’ll be warm, friendly, tenacious, resilient and eager to help customers. You’ll need to think creatively to meet customer needs whilst dealing with a high volume of calls and smashing targets, including introducing customers to new products and services. Most of all, you’ll enjoy chatting and building relationships with lots of different people and helping to resolve their issues.
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, phone and broadband. You’ll also enjoy 30 days’ annual leave (and three bank holidays), private health and dental care, and a range of high street discounts. Expect on-the-job training and support, and opportunities to develop your career. You’ll also be eligible for a generous bonus and further rewards throughout the year.
How to find us
Getting here is easy, with Leeds train station just a short walk away and cycling facilities on site You can also enjoy our subsidised hot food canteen. Want to venture further? There are plenty of shops and restaurants, and even a gym right on our doorstep. There’s always a friendly game of table tennis or pool going on if that’s your thing. And if not, there are plenty of chill out areas to take a break.
So, what are you waiting for? Apply now for a chance to craft your own career path and be brilliant as part of a bright, talented team.
It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions, we might withdraw the offer.
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