Sales Advisor – Contact Centre
Permanent, 37.5 hours, working shift patterns within Contact Centre opening hours: Monday-Sunday 08:30-22:00
£20,573 basic salary, plus the opportunity to earn incentive on top
Plus, free Sky Q, phone & broadband and a multitude of Sky perks
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Customer Sales Advisor and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll do
You’ll take calls from existing customers looking to upgrade their package. Help a customer with their billing. Tell them about our fantastic new products like Sky mobile. Or even help a new customer set up a subscription for one of our industry-leading products.
All in all, we want you to bring your passion every day. And it goes without saying, excellent customer service.
How you’ll do it
Sales experience isn’t essential. We’re more interested in your brilliant listening skills and attention to detail. You’ll be comfortable using your initiative. Good teamwork will be second nature to you. As will rising to challenges, knowing you have a great support network behind you.
What you’ll get
We want you to feel as confident as possible when talking about our products, so you’ll get free Sky Q, phone and broadband. You’ll also enjoy 30 days’ annual leave (and three bank holidays), private health and dental care, and a range of high street discounts. Expect on-the-job training and support, and opportunities to develop your management skills. You’ll even have the chance to gain an official qualification from the Institute of Customer Service.
How to find us
You will join us at our world class campus; home to Sky News and Sky Studios. You’ll be able to choose from a variety of subsidised canteens and restaurants; pick up any last minute shopping at our local shops and Waitrose; book your bike in for a service and take advantage of our competitively priced gym and beauty salon all on site. You can even watch the latest TV show and movie releases at our Sky Cinema before they air on TV.
We provide parking and free Sky shuttle buses to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. Syon Lane rail station is just a short walk away.
So, what are you waiting for? Apply now for a chance to craft your own career path and be brilliant as part of a bright, talented team.
It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions, we might withdraw the offer.
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