Operations Manager – Contact Centre
Location – Dunfermline, KY11
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as an Operations Manager in our contact centre and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll do
You’ll be responsible for developing and coaching existing leaders in the Contact Centre. Lead from the front and empower your direct reports to build and develop their own teams. Help improve performance and deliver an exceptional customer experience. Put the customer at the forefront of everything you do.
How you’ll do it
Demonstrate a proven ability to motivate, empower, coach and develop people. Track record of leading large teams in a contact centre environment or similar. Delivered change / improvement projects through people leadership. Show ability to simplify complexity.
You’ll get free Sky Q, phone and broadband. You’ll also enjoy 30 days’ annual leave (and three bank holidays), private health and dental care, and a range of high street discounts. Expect on-the-job training and support, and opportunities to progress – including an afternoon off every month to focus on your development.
So, what are you waiting for? Apply now for a chance to craft your own career path and be brilliant as part of a bright, talented team.
It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.
A Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions, we might withdraw the offer.
A job you love to talk about