Planning, Support and Business Improvement

Everything at Sky begins with our customers. To keep on delighting them, we think about every aspect of what we do, deliver it perfectly and look to do even better next time. This is where the experience of the people in Planning, Support and Business Improvement comes in. The roles here cover everything from resource planning to coaching and training, to billing and web and social media analysis (which forms part of our expanding e-Experience area). But they all have the same focus – creating an exceptional experience for every one of our customers.


Sky Careers

Planning, Support and Business Improvement roles at Sky

You could be driving improvements to our customers’ billing, exploring new technologies and ways of working, or delivering, big, bold, business-defining projects. You could also be one of the professionals who plan shift rotations and staffing, coach, train or manage our people to make sure they’re the best in the business. Or even be part of a team that helps us create simple online experiences and interactive tools that deliver incredible online and digital customer service.

Whatever your background and expertise, if you want to work in a culture of continuous improvement and make a real difference to our business, one of these roles could be perfect for you.


These roles are as varied as the skills they demand, but essentially you’ll need to be customer-focused, curious and love working as part of a team. Resilient and self-motivated, you’ll see every challenge as an opportunity to show just what you can do.

So if you want to work for a market leader that gives you the opportunity to shape the direction of the business, join the people behind Sky. Click through to find out more and apply.