This Now programme is now closed for applications for our 2022 intake.

The brand communications executive focuses on supporting with the management of their brand reputation across all external communications, supports the NOW LinkedIn content planning and strategy, as well as supporting on showcasing shows, products and services in a NOW tone of voice.

What you’ll be doing

• Work closely with the Sky PR team and corporate communications teams in the development and delivery of PR activity to support their shows, products and services
• Supporting the delivery of product and corporate communications – drafting communication packs, press releases, liaison with stakeholders, briefing spokespeople
• Support the corporate communications team with responses to press enquires and crisis communications
• Support on the development and implementation of volunteering initiatives
• Assist the brand comms manager with the day to day running of NOW’s LinkedIn channel and paid promotion, developing NOW’s employer brand
• Drafting weekly industry news updates to circulate across the business
• Occasionally supporting the consumer PR team on creative campaigns ensuring alignment across social and influencer channels.

What we’re looking for

• Comfortable working with a range of stakeholders and navigating competing demands
• Good awareness of news and current affairs
• Highly organised and efficient
• Comfortable working on a number of projects and tasks at once
• Proactive and positive self-starter, able to deliver work with tight deadlines.

This Now programme is now closed for applications for our 2022 intake.

On our distribution partnerships executive placement, you’ll be developing your skills through supporting NOW’s first-class relationships with its distribution platform partners in a growing portfolio. Some of the brands you might be working with includes Samsung, Sony, Apple, Xbox and Roku.

What you’ll be doing

• How to establish yourself as the day to day support for distribution partners, facilitating cross department contact and discussions, particularly working closely with the partnerships marketing team to enable excellent BAU content marketing activity
• Organise and help Partnership Managers brief all the elements required to execute plans, bringing together multiple teams that may include, but not limited to partnerships marketing, customer, finance, brand, PR, retail, legal, e-commerce, commercial planning and operations
• Support the Partnerships Managers by maintaining performance and viewing dashboards & by providing analysis on any key trends
• Liaising closely with Partnership Managers to jointly create detailed plans for all comms and campaigns that will drive towards quarterly / half / FY sales targets dominating all routes to the big screen in customer’s homes
• Maximising the campaign calendar to highlight seasonal opportunities and programme/channel highlights from the NOWTV portfolio delivering brilliant content marketing
• Support Partnerships Managers with the creative process from tight creative briefing to agencies, comprehensive and constructive feedback, rigorous management of deadlines internally and externally and full approval from Legal, Brand & Senior Management where applicable
• Ensuring all activity has a logical, customer-friendly and smooth customer journey with conversion metrics at forefront
• Help analyse effectiveness of all campaigns vs specified metrics e.g. Sales, CPA, Open rates, CTR %, and conversion from visit etc. Regular reporting, optimisation (where possible) and post-campaign analysis to inform future activity.

What we’re looking for

• Be able to multi-task cross projects and have examples of working under pressure
• Have an interest in developing a commercial acumen alongside a basic understanding and appreciation for brand, media and marketing
• Strong communication skills
• Able to build and nurture relationships both within and outside of the business
• Logical, organised and structured to support with key tasks and campaigns
• Comfortable working with numbers and able to understand and analyse data and insights in order to support Partnership Managers explain performance and trends.

This Now programme is now closed for applications for our 2022 intake.

This role is an exciting opportunity to join NOW and work in the Digital and eCommerce team. The eCommerce executive is an integral role within the Digital & eCommerce team at NOW, supporting the eCommerce team to deliver a best-in-class eCommerce experience for members.

Working collaboratively with the eCommerce team, you’ll use data and insights to make recommendations and prioritise improvements across territories, to deliver a world class experience for members. You’ll be an advocate for the customer and be passionate about optimisation.

What you’ll be doing

• Update the site regularly to ensure their content is fresh and enticing and support the on-site launch of any promotional activity
• Assist the team to report on and monitor performance against key performance indicators (KPIs) and gain actionable insight to improve
• Respond to ad-hoc insight requests from around the business to support planning and activities
• Work with their search engine optimisation (SEO) lead to identify and deliver SEO improvements
• Research and report on market and competitive trends to keep the team informed and up-to-date with the latest news
• Develop excellent relationships with the global product leads and help to define requirements for new capabilities and customer management system (CMS) improvements
• Brief the design and copy/editorial team to create engaging, content driven, user-centric sales journeys to increase conversion rates and products per customer.

What we’re looking for

• Passionate about putting the customer at the heart of what you do
• Creative and highly analytical; results-driven and passionate about finding new opportunities
• Excellent communicator and collaborative by nature
• Meticulous, organised and capable of managing a number of projects and priorities at the same time
• Can-do attitude and a love for learning
• Excellent attention to detail and good copywriting skills.

This Now programme is now closed for applications for our 2022 intake.

NOW’s UK digital support channels provide both existing customers and prospects with a wide range of content and solutions from information about their products & services to troubleshooting and step-by-step guides. Their digital channels work together with the purpose of making customer support effortless, and in doing-so promoting self-service as the best customer support option.

Your role will be to analyse the performance of their end to end digital service experience, ensuring their members find the right resolution option quickly and efficiently. Through data analysis and journey mapping you’ will influence the strategic direction of NOW’s customer service across their digital journeys and help centre, through to their customer service approach on social, community and contact centres.

What you’ll be doing

• How to use analytics and performance data to spot trends in user journeys
• Critically analyse available data to look for improvement opportunities
• Work with the key stakeholders to document and advise on strategies that will provide the best service experience to NOW members during key business moments
• Capture requirements for platform and content changes and present to key stakeholders
• Work closely with and help our social teams to track the impact of change.

What we’re looking for

• Strong analytical and problem-solving skills
• Great knowledge of basic applications (Windows, Office, etc.)
• Good oral and written presentation skills
• Ability to engage professionally with all stakeholders
• Workload management and strong organisational skills
• Some experience in digital media and social platforms
• A passion for digital media and entertainment content.

This Now programme is now closed for applications for our 2022 intake.

NOW is the only place to get Sky Cinema and Sky Sports without a contract. They’re brilliant TV made by brilliant people. They’re big on real diversity, inclusion and collaboration and need talent to keep pushing boundaries and grow their brand.

NOW are looking for a well-organised individual to join the NOW Business Transformation Team who is keen to develop their project management skills and learn how to deliver change brilliantly across NOW UK and Ireland.

What you’ll be doing

• Co-ordinate and manage change into NOW, ensuring operational business readiness or leading on small change projects.
• Work with and support experienced Project Managers on larger projects, either managing Ops Readiness or supporting larger workstreams within the projects
• Provide PMO support for the portfolio, pipeline management, roadmap and PMO processes
• Produce project plans, manage project stakeholders, issues and risks, ensuring minimal impact on the operation or customers
• Provide accurate and timely tracking and reporting of project status against defined deliverables and milestones
• Learn how to deliver change brilliantly, with support and encouragement from across NOW Business Transformation Team
• Deliver change into the Operation with minimal impact, ensuring customer contact is effortless throughout.

What we’re looking for

• Experience of co-ordinating or managing change or working within project environments
• A strong desire to learn and develop project management skills and progress towards a fully-fledged Project Manager role; must be able to demonstrate some self-development in this area
• Excellent co-ordination, planning and time management skills; Able to work with agility and pace
• Good analysis skills. Not afraid to ask questions and propose solutions
• Excellent team-working and collaboration skills. Able to participate in a creative, positive, energetic and fun environment
• Good presentation and communication skills
• Able to motivate others to successfully achieve desired outcomes
• Microsoft office experience (Word, Excel, Visio, and PowerPoint).

This Now programme is now closed for applications for our 2022 intake.

NOW are on a mission to transform the retention and value of NOW’s customer base. They’ve made great progress and now want someone to step in, develop the strategy further and make it happen. Mixing strategic/commercial planning with the buzz of hitting targets, this is a high profile role and your impact will be felt right away.

What you’ll be doing

• Forecast subscriber churn as part of quarterly planning. Develop models and methods to meet the forecasting challenges as business needs evolves. Effectively communicate changes, rationale and secure buy-in for forecasts
• Support the trading team in continuously reviewing, improving, and automating the reporting suite, including both excel and Tableau dashboards
• Deliver trackers and associated reporting providing key information to aid decision making within trading, highlighting key performance trends and context
• Be proactive in identifying potential risks and opportunities and be able to communicate the impact on NOW’s ability to deliver on plans/targets
• Engage extensively across Finance, Marketing, Strategic insights, and UK counterparts developing relationships while leveraging existing knowledge & resources in trading performance team.

What we’re looking for

• Highly numerate, analytical and commercially minded individual with advanced Excel and interpersonal skills
• An organised individual capable of managing their own workload, whilst managing deliverables and expectations
• Experience operating in a highly pressurised environment which demands flexibility and team orientation
• Strong, clear communicator who excels in simplifying the complex but is also comfortable in the detail
• Prior experience of trend analysis & providing relevant business insights essential whilst forecast delivery experience desirable. Experience in Tableau an advantage.

This Now programme is now closed for applications for our 2022 intake.

The Social Media Executive will join the Social Media team, which sits within NOW’s Marketing team. You’ll work closely with NOW’s Influencer, PR, Brand, Acquisition and Customer teams, as well as the Social Media agencies, platform and studio partners. The social team has overall responsibility for setting the Social Media strategy, vision and creative direction for NOW.

Reporting to the Social Media Manager, the Social Media Executive will be key member of the team in executing the day-to-day Social Media and Influencer priorities for NOW.

What you’ll be doing

• Help deliver social campaigns and always-on content across key channels (Facebook, Twitter and Instagram). This includes planning, creating assets, writing social-first copy and scheduling content, to help support key Memberships (Cinema, Entertainment and Sports).
• Daily community management, to help NOW build an engaged social community.
• Attend monthly reporting sessions with creative agency and apply learnings across social delivery output.
• Proactively identify emerging trends and opportunities, relevant to NOW.
• Work collaboratively with key stakeholders throughout the team, wider business and external agency partners to establish good working relationships.
• Support talent opportunities by preparing engaging fan-led questions and games.
• Help the Social Media Manager deliver NOW’s Influencer Strategy, managing campaigns and always-on activity with agency support.

What we’re looking for

• A track record of working in social media, developing, producing and delivering social media content and campaigns.
• A passion for social media and a flair of creativity to help NOW find new ways to capture the audience’s attention and get people talking.
• Professional experience in managing a Social Media calendar and the use of scheduling tools (Content Cal, Hootsuite, Sprinklr or similar)
• Proven experience and proficiency in reporting for different Social Media channels (either via the native platforms or third-party reporting tools)
• A passion and knowledge for Social Media and TV is a must, with an interest in a wide range of Entertainment, Sports and Movies.
• Have a strong understanding of Social Media industry and platforms; the different ways new audiences consume content on them, ability to embrace new technology and change to drive engagement.
• Must have strong copywriting skills best fit for Social, and experience writing for a brand.
• A track record in end-to-end project management with an ability to influence & manage multiple internal & external stakeholders, with strong examples of clear and concise communication.
• A team player, with demonstrable experience working in a quick-paced environment with tight deadlines and juggling multiple priorities with a willingness to get involved in all aspects of the business when necessary.
• An interest or preferentially experience in Influencer Marketing, as you’ll be helping the Social Media Manager lead NOW’s Influencer Strategy.