Identify and solve problems. Sell Sky products. Answer queries and have great conversations. Join our team and you’ll spend the first four weeks learning the ropes. After that, we’ll let you loose on the phones, supported by your line manager. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks. If you’re a quick learner with a resilient, can-do attitude, this is the role for you.

What you’ll be doing

As a Contact Centre Advisor, you could be part of our sales or service team. You’ll help deliver the best service in the country from one of our amazing contact centres. Taking inbound calls, you’ll gain the skills, knowledge and confidence to respond to individual customers to fit their needs— solving their queries, providing support, adding value, or selling the products and packages that are right for them.

Over the course of 15 months you’ll gain a Customer Service qualification. And if you’re determined to work hard and develop, we’ll make sure you get the support and resources you need to become brilliant at what you do. All while experiencing a vibrant atmosphere, where you’ll be surrounded by a supportive team.

Customer Sales apprenticeship programme

Deliver extraordinary service. Promote new and existing Sky products. Build our customer fan base. As part of our supportive and friendly team, you’ll understand what each customer wants, using your judgment to respond in the right way and make sure they’re happy to be a part of Sky.

Customer Service apprenticeship programme

Offer brilliant solutions to customer queries and problems. Show empathy. Inspire trust. By listening attentively to our customers, you’ll understand what you can do to make sure you meet every person’s needs. Plus, you’ll learn how to juggle multiple tasks to do your job as efficiently as possible.

About you

• Confident communicator and team player
• Enthusiastic about keeping up to date on all things Sky
• Obsessed with providing strong customer service
• In touch with the latest technology trends
• Flexible worker. You’ll have a set shift pattern, but it may include some evenings and weekends.

About your education

In Scotland:
• You’ll need a minimum of two National qualifications (NQ’s) level 2 or 3. If your qualifications don’t already include English and Maths, you’ll need to achieve these during your apprenticeship.

In England:
• You’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4). If your GCSEs don’t already include English and Maths, you’ll need to achieve these during your apprenticeship.

Turn Sky customers into lifelong fans. Enjoy the freedom and support you need to make an impact. Provide super reliable broadband for work and play. And deliver cracking customer service every time. If you’re someone who’s resilient, with a can-do attitude and bags of character, this is the role for you.

What you’ll be doing

As a Home Service apprentice, you will have the opportunity to earn while you learn, gain new skills and study for a recognised qualification. Tech experience isn’t essential. We’re more interested in your brilliant listening skills, how well you interact with people and your ability to collaborate and support the Home Service Engineer team. Our programme offers roles across the UK and, no matter where you join, you’ll get seven weeks of both face-to-face and virtual training to learn the skills and knowledge required for the role. And you’ll pick up the ropes from a mentor by shadowing them for six months of your apprenticeship.

Over the next 15 months you’ll get to work in customers’ homes and businesses across the UK. Your job? Installing, servicing and demonstrating our incredible TV and broadband products. Once the technical work is done, you’ll be excited to show customers exactly what it can do.

From travelling to different places to meeting new customers everyday. Your typical week will be varied and full of exciting experiences. And you can expect plenty of support from your team, who’ll help you successfully complete your apprenticeship and develop in your role.

About you

• Collaborative and great at building and maintaining relationships
• Passionate about Sky and enthusiastic to learn more about our technology, products and shows
• Approachable and adaptable
• Attention focused and thorough
• Aged 18+ and hold a full UK manual driving licence (with no more than 6 points)
• Flexible worker. You’ll have a set shift pattern, but it may include some bank holidays, evenings and weekends.

About your education

In Scotland:
• You’ll need a minimum of two National qualifications (NQ’s) level 2 or 3. If your qualifications don’t already include English and Maths, you’ll need to achieve these during your apprenticeship.

In England:
• You’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4). If your GCSEs don’t already include English and Maths, you’ll need to achieve these during your apprenticeship.

If you are unsure of which location to apply for please email your postcode to apprenticeships@sky.uk and we will be able to advise of any suitable roles.