At Sky, we look for people who rise to a challenge and focus on finding a solution, fast. People who are always striving for simpler, smarter, faster and better – whether that’s explaining complicated things clearly and confidently, converting customers into fans, or simply hitting targets and delivering cracking customer service. Flexibility is also important, as most shift patterns will include some evenings and weekends.

As a Contact Centre Apprentice, you’ll need to be a confident communicator and team player who is obsessed with providing strong customer service and likes keeping up with the latest technology trends.. 

As a Home Service Apprentice, you’ll need a thorough approach and strong collaboration and relationship-building skills along with a real desire to learn more about Sky technology, products and shows.You also need to be aged 18+ and hold a full UK annual driving licence (with no more than 6 points).

About your education

In Scotland:

• You’ll need a minimum of two National qualifications (NQs) level 2 or 3. If your qualifications don’t already include English and Maths, you’ll need to achieve these during your Apprenticeship.

In England:

• You’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4). If your GCSEs don’t already include English and Maths, you’ll need to achieve these during your Apprenticeship.

CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique assessment approach that involves a series of questions and a video round followed by an invite to our virtual assessment centre. Do you require any special adjustments to be made to complete any stage of our process? Just let us know when you register and someone from our team will get in touch to discuss this further.

Digital assessments

As part of the application process, you’ll complete a digital assessment looking at how you respond to various situations. This will tell us if you’re a good fit for our team. The second step is a telephone interview. Ready to go? Here are some hints and tips to get you started:

• Find somewhere quiet where you won’t get distracted
• It might help to turn off your phone or keep it on silent
• Open a new browser window or close any tabs you aren’t currently using
• If you’re invited to take part in our video assessment, make sure you’re in a tidy, well-lit space with good internet connection. We’ll give you some more instructions to help you get set up
• We know it might feel a little strange but try and treat the video interview like you would any interview. Dress comfortably, smile and keep focused on the camera
• And finally, we’re excited to get to know you. Be yourself. Always provide answers that best represent you and what you would do in a given situation.

Assessment centre

For the final stage, we’ll invite you to take part in our virtual assessment centre. You’ll get the opportunity to impress us with your personality and get a feel for what it’s really like to work at Sky.

It’s normal to be nervous but we’re on hand to help you along the way. To prepare, do your research about Sky but don’t worry if you don’t know everything about us. What’s more important is that you demonstrate what excellent customer service looks like. Show us your personality, strong social skills and think about how you might approach different situations with customers. We’re keen to hear more about you.

The day will include an individual interview and individual exercises but don’t worry we’ll give you plenty of notice and let you know how best to prepare for these activities. You’ll need to set aside a couple of hours for this part.

Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.

Any questions? Email us at apprenticeships@sky.uk

Good luck!

We’re committed to providing great rewards for the people who drive our success. Whether it’s taking care of your health, providing for your future, sharing our fantastic products or other ways to show we care. We aim to make your life better by providing a wide range of benefits that fit around your needs.

• Sky Q, Broadband and discounted Talk – plus all the extras
• iPad and mobile phone*
• Sky pension plan
• Healthcare
• Paid annual leave
• Flexible working
• Recognition schemes
• Gym discounts
• Sky-branded van*
• Access to over 12,000 LinkedIn Learning courses to support your development.

We also offer all Sky employees two volunteer days per year. Either support our local communities through one of our Sky Cares programmes or choose a cause close to your own heart.

*For Home Service Engineers only

Whichever Apprenticeship programme you choose, we’ll make sure you have everything you need to grow into a future leader.

The moment you start, you’ll be enrolled into your qualification and will get your own development coach – an industry expert who can help you with your portfolio and assessments and give you advice every step of the way. Your manager will be there to support you and help you connect to the right people. You’ll also have a buddy to show you the ropes and our Early Careers team will always be on hand if you want to chat or give us feedback.

We’re keen for you to see the progress you’re making on your Apprenticeship journey. So you’ll get regular progress reports from your development coach and manager. We also give you access to a huge range of learning tools (like LinkedIn Learning) that will help you on your way.

And all the time you’ll be enjoying brilliant perks (like free Sky) and the opportunity to do amazing work as part of a close-knit team.