Hi there! My name’s Natalie, I work at Sky in Dunfermline as a Sales Advisor.

The most fun thing at Sky has definitely got to be your team. The team chat and the banter that goes on in the background.

We all get along great. We’re all really supportive. We help each other. We’re always learning along the way. And also the fact that there’s development opportunities.

As you go along, there are development opportunities that you can take hold of. Life at Sky is always changing, so when you take those opportunities, you’re continually learning – which is great fun.

You’ve got your free Sky Q, so that you’re getting your entertainment and things like that – but you’ve also got wellness apps. We sometimes have prizes up for grabs, little competitions and more fun things.

There’s all different things that are going on all the time that just make the job that a little bit more fun as well that people probably aren’t aware of.

What do I love about Sky? There’s so many things; the environment, the people, inclusion, diversity. I spend a lot of time obviously with my team as well through chats, briefings and things.

The support that you get, and the opportunities that you get to do things is incredible.

Throughout the Contact Centre, there’s always games, there’s always things to boost morale and just have a connection with people. There’s tonnes and tonnes of other things as well, but it’s like a second family.

Want to know more about a career at one of our Contact Centres?

Making every day amazing for our customers is a real team effort. That’s why we’re always on the look-out for enthusiastic and passionate people to join our teams. And what better way to find the right people than for us to get to know you over an informal chat and some refreshments.

Like what you see?

We have exciting opportunities for Contact Centre staff across multiple locations in Scotland, as well as Newcastle, Leeds and Stockport, Manchester. We’re looking for friendly individuals who are committed to delivering excellent service. If you’ve got the right attitude, we’ll give you all the training you need to succeed.

What’s more, if you join us you’ll be entitled to a great salary and terrific benefits, including free Sky Q, incentives throughout the year, private healthcare and multiple discounts from retailers.

Come along to our upcoming open days to find out what it’s like to work for Sky!

Sky Leeds

Saturday 11^th May 2019, 10am – 5pm

Central Square

29 Wellington Street

Leeds

LS1 4DL

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Sky Dunfermline

Saturday 1^st June 2019, 10am – 5pm

Carnegie Campus,

Dunfermline

KY11 8GH

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Sky Livingston

Saturday 1^st June 2019, 10am – 5pm

Sky 4,

1 MacIntosh Rd,

Livingston

EH54 7BW

We’re looking forward to seeing you there!

How did you get into your role?

I saw an ad in a newspaper whilst working in my family run newsagent business. Finding the work a little mundane I decided to apply for a sales advisor role at Sky.  I joined Sky about 19 years ago and have never looked back as I have enjoyed every bit it as every day is different and there’s always something going on in Sky 4 for you to get involved in.

How have you made a difference in your role / what’s been your proudest moment working here?

With the wealth of knowledge gained over the years, I have been asked on many occasions to assist with other colleagues, teams as well as new starts to share my knowledge and help with their calls as a role model.  There have been a many of proud moments working at Sky so it’s really difficult to choose but I suppose some of my most proudest moments are getting recognised and being nominated by my peers and colleagues alike and going to the Shine Award and becoming the Sky Livingston  BAME ambassador for the Multicultural Society

What’s the most enjoyable thing about your job?

I get to talk to customers from all walks of life, getting to know them by simply having a chat and finding out all about them sharing stories and getting to know what they enjoy watching and helping them at the same time. I mean coming into work having a natter with my colleagues and customers is just great and to get paid to do it I mean what isn’t there to enjoy.

Describe your contact centre or area of the business – what makes it a great place to work?

Simply the people in Sky 4. I mean from my work colleagues to the members of my team, from the training staff to the campaign peoples and even the canteen staff all make it such a great place to work. As far as the contact centre, there’s always something going on be it incentive driven or celebrating special calendar events and I love the open plan setting as it means you can and see everyone getting involved.

Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career?

From becoming a role model to running academies and looking after teams, from delivering projects to helping to set up call centres to becoming the BAME ambassador for Sky Livingston are just some of the opportunities I’ve had during my time at Sky. There’s always opportunities to progress your career at Sky and lots of help to get you there and Sky is the perfect place to develop yourself. My advice would be never to wait for these opportunities to come to you instead as you have to showcase your talent and make opportunities yourself as there’s nothing to stop you here at Sky

An interesting fact no one else knows about you:

I held the record for the longest time working at Sky without an absence – approx 12 years!

How did you get into your role?

I applied online coming up 8 years ago. This was an online application followed by a face to face interview which gave you a great insight into the job and also role play.

How have you made a difference in your role / what’s been your proudest moment working here?

Making a difference to the customer and business every day is my reward in my role. When a customer is unaware of the amazing services that Sky can provide it is lovely to hear that they can get the benefit from this from the free services of the kids’ app to the Sky Mobile. With Sky it is not only about being here for our customer but also getting involved in the volunteering that Sky 4 are involved in. I have currently been on a go healthy where myself and a team member completed the Kiltwalk Glasgow for Kids love clothes. I have also been nominated for Best in Sky, this means a lot as was from my colleagues

What’s the most enjoyable thing about your job?

Getting the buzz from the customer when you can help and deliver great customer experience, this is shown in the NPS.

Describe your contact centre or area of the business – what makes it a great place to work?

In Sky 4 it’s not only your team but the whole team that makes it feel like a family. The contact centre is bright and colourful and this brings a great feeling when coming to work.

Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career?

If you wish to develop the opportunity is there and this is promoted by the managers  in the call centre.

An interesting fact no one else knows about you

I have performed in the Playhouse Edinburgh dancing and played the flute in the Usher Hall in Edinburgh.

Hi Chris, tell us a bit more about your role at Sky

I’m also the executive sponsor of our Women in Leadership programme, driving our 50/50 gender balance leadership target. To do this, I work with the team to deliver a wide variety of initiatives to encourage gender parity and female career progression, and sponsor and mentor several women across the business myself.

How do you achieve balance in your life?

Good question… if anyone has the ‘golden bullet’ answer to this I’d pay good money! Balance can be hard to achieve and often we find ourselves swept away by work, but it’s important to take time to remind ourselves what’s important. For me, it’s about spending time with my kids and making sure I take some time to relax and recoup on holiday.  I also try to make it to yoga at least once a week, which helps clear my head, as well as play footy with some other old men like me!

What does success look like to you? Is there anything you’re particularly proud of?

Success to me is being the best at my day job that I can and being a good father to my three amazing kids. I’m particularly proud of the work I do in the Women in Leadership space. For example, seeing one of my sponsees go for an opportunity that they wouldn’t necessarily have had the confidence to do so before. I try to challenge them to think outside of their comfort zone, and so when I see someone really go for something completely different to their current role – regardless of whether they get it – that feels great.

Who inspires you?

I’d have to say my passionate Greek-Cypriot mum. I have only got to my position because of her, having watched her work just as hard as my dad growing up. Importantly, she also had just as much to say about our family life as my dad did.  She gave balance to our family and was an equal contributor – I never really thought about it any other way.

This year the theme is “Think equal, build smart, innovate for change” – what does this mean to you?

Gender equality – or inequality – is everyone’s problem. If we had achieved equality, there would be no need for International Women’s Day, or workplace gender balance programmes in the first place. But the truth is, and the statistics show, that we haven’t, therefore it’s essential that businesses lead from the front when it comes to actioning change, and driving initiatives that encourage a smarter, more inclusive culture – which in turn leads to greater innovation. It’s a win-win!

Don’t forget to enter our Better for Balance social competition: search #LifeatSky #BetterforBalance

How long have you worked at Sky?

3 Years and 6 Months

How many roles have you had since you’ve been at Sky?

Two roles in total. When I joined I worked as a Service Manager for Sky Business for 3 fantastic years and have just recently moved into the Customer Operations Assurance Leader role in which I am loving.

What’s your top tip or advice for someone looking to develop their career?

As a passionate people manager, I believe that development is vitally important whether it is in role development or developing towards your next role. If I was to give one piece of advice I would recommend driving and owning your personal development plan. Set yourself goals that you want to achieve over the year, take it along and discuss with your manager at 1-1’s and if it is a role you are looking towards utilise our Sky development studio and take the option to go and shadow.

What do you specialise in?

At current I specialise in Performance and Assurance where I own deliverables across work-streams such as NPS, Sky Mobile, Change Test & Learn and Early Life Contact. I drive regular insight and Analysis through my teams to identify potential gaps or opportunities to improve process, journey or overall experience for our customers and the business.

What does a typical day for you look like?

Every day is different which I love. I look after both inhouse and outhouse teams which are based here in the UK as-well as off-shore which adds extra excitement as I get the chance to work across various areas as-well as lead and develop multi-cultured teams which is exciting.

My day can be varied I may be leading one of my teams across a key project, delivering coaching or even providing insight to Senior stakeholders from Operational Managers to Director level.

Not one day is ever the same the role offers variety and option to mould and shape how we do things.

Do you have a long term career goal, if so can you tell us more about it or how it’s changed over time? I have worked in various roles over my career to date first starting as an Analyst in a FMCG company before moving into more operational roles from being a Customer Service Manager to Contact Centre Manager as-well as doing a stint as a Training and Quality Manager.

For me I loved my time as a Contact Centre Manager and the daily buzz that I got from doing the role. I learned a lot from the time I done the role so would be keen to progress my career within this area again and see what the options within the business hold for the future.