A day in the life for me and my role; I’ll come to work for nine o’clock, I make myself a cup of coffee, the most important part of my day! I sit down at my desk and we have our 15 minute team brief, so I’ll chat to the guys in my team, make sure everyone’s doing okay.
We talk about the day we had yesterday, what our plans are moving forwards. I’ll have another cup of coffee, and then i’ll start actually taking calls, just waiting for my lunch.
We’ll get lunch and then, yeah, back on the phones, back taking calls, back talking to those amazing customers that we speak to.
I’ve only been here for two months, and like, working properly in the role and already I’ve been put up for promotions, I’ve been given a role model job – so, I’ve been really, fully, supported by my manager by the people around me.
My role models were so supportive of me, helping me get what I want to be, helping me do what I want to do – and then within my team, my manager, the people around me, are all supporting me.
Having weekly catch-ups, having daily meetings just to make sure everything is going okay. Yeah, fully supported within Sky.
I mean there’s so many benefits for working for Sky. I mean, free tea and coffee; what could be better on a Monday morning when you’re coming into work! We’ve got free Sky. We’ve got discounts on mobiles and broadband, and we get to work at an amazing office with loads of amazing people.
To be fair, a day at Sky is, pretty much none other you could ask for. I start at 8:30 in the morning, and then within that I’ve probably got at least two to three hours off the phones where I can just do anything I pretty much want to do, shall I say, with my time. I love my shifts, to be fair!
The best thing about my role is the fact that I’m the first point of contact with the customers. The first thing that the customer hears from myself; that’s going to represent Sky is a company. Whatever I say on that first point of contact, I’ll always try to be upbeat and sell myself as well.
I’m upselling myself, when at the same time, I’m representing Sky.
There are plenty of benefits that I can go into, but the main benefits for myself is obviously the fact that I get free Sky. I’m a big Man United fan, so watching them TV – there’s probably no more you could ask for, really! And also, another thing is that you get good medical care, like dental care.
But mainly for me, is the free Sky. We work at Sky – come on!
At Sky, it’s a totally different compared to where I’ve been before. As soon as I walked through the door, I felt like I was walking into my Mum’s house – pretty much as simple as that. Sky is a whole, is almost like another family to me. My peers, my managers, they’re almost like my best friends – but just within work.
We have so many different support networks and ways that we can be included in everything. There is always something new being looked at and our feedback is important to make changes to the systems we use daily.
I felt supported when I had to move from one department to another, and it was a very easy transition process.
When I first joined over 4 years ago, I had no idea what to expect. I always laughed at my brother when he told me what it was like.
I have never felt like I was anything other than a number for other places I’ve worked – but here, I feel I can be myself, and be seen as a person too.
There are so many; with Stepping into Support, Stepping into Management, LinkedIn learning to help you develop too.
As well as shadowing and so much more that I cant even begin to explain.
My favourite thing about working for Sky is not only the support you are given, but also the people you meet and the friendships that you gain too. It’s not just another job, it’s like family – just without the drama!
Hi there! My name’s Natalie, I work at Sky in Dunfermline as a Sales Advisor.
The most fun thing at Sky has definitely got to be your team. The team chat and the banter that goes on in the background.
We all get along great. We’re all really supportive. We help each other. We’re always learning along the way. And also the fact that there’s development opportunities.
As you go along, there are development opportunities that you can take hold of. Life at Sky is always changing, so when you take those opportunities, you’re continually learning – which is great fun.
You’ve got your free Sky Q, so that you’re getting your entertainment and things like that – but you’ve also got wellness apps. We sometimes have prizes up for grabs, little competitions and more fun things.
There’s all different things that are going on all the time that just make the job that a little bit more fun as well that people probably aren’t aware of.
What do I love about Sky? There’s so many things; the environment, the people, inclusion, diversity. I spend a lot of time obviously with my team as well through chats, briefings and things.
The support that you get, and the opportunities that you get to do things is incredible.
Throughout the Contact Centre, there’s always games, there’s always things to boost morale and just have a connection with people. There’s tonnes and tonnes of other things as well, but it’s like a second family.
Opened in 1989 Livingston was our first Contact Centre and now our biggest. Getting here is easy with our complimentary shuttle bus service from Livingston train stations and Livingston Centre, as well as plenty of onsite parking and great bus links. Some of the onsite benefits include not just one but two subsidised canteens, a state of the art gym, lots of chill out areas; like our games room where you can take a break or play a friendly game of pool or table tennis.
Making every day amazing for our customers is a real team effort. That’s why we’re always on the look-out for enthusiastic and passionate people to join our teams. And what better way to find the right people than for us to get to know you over an informal chat and some refreshments.
We have exciting opportunities for Contact Centre staff across multiple locations in Scotland, as well as Newcastle, Leeds and Stockport, Manchester. We’re looking for friendly individuals who are committed to delivering excellent service. If you’ve got the right attitude, we’ll give you all the training you need to succeed.
What’s more, if you join us you’ll be entitled to a great salary and terrific benefits, including free Sky Q, incentives throughout the year, private healthcare and multiple discounts from retailers.
Come along to our upcoming open days to find out what it’s like to work for Sky!
Saturday 11th May 2019, 10am – 5pm
29 Wellington Street
Saturday 1st June 2019, 10am – 5pm
Saturday 1st June 2019, 10am – 5pm
1 MacIntosh Rd,
We’re looking forward to seeing you there!
I saw an ad in a newspaper whilst working in my family run newsagent business. Finding the work a little mundane I decided to apply for a sales advisor role at Sky. I joined Sky about 19 years ago and have never looked back as I have enjoyed every bit it as every day is different and there’s always something going on in Sky 4 for you to get involved in.
With the wealth of knowledge gained over the years, I have been asked on many occasions to assist with other colleagues, teams as well as new starts to share my knowledge and help with their calls as a role model. There have been a many of proud moments working at Sky so it’s really difficult to choose but I suppose some of my most proudest moments are getting recognised and being nominated by my peers and colleagues alike and going to the Shine Award and becoming the Sky Livingston BAME ambassador for the Multicultural Society
I get to talk to customers from all walks of life, getting to know them by simply having a chat and finding out all about them sharing stories and getting to know what they enjoy watching and helping them at the same time. I mean coming into work having a natter with my colleagues and customers is just great and to get paid to do it I mean what isn’t there to enjoy.
Simply the people in Sky 4. I mean from my work colleagues to the members of my team, from the training staff to the campaign peoples and even the canteen staff all make it such a great place to work. As far as the contact centre, there’s always something going on be it incentive driven or celebrating special calendar events and I love the open plan setting as it means you can and see everyone getting involved.
From becoming a role model to running academies and looking after teams, from delivering projects to helping to set up call centres to becoming the BAME ambassador for Sky Livingston are just some of the opportunities I’ve had during my time at Sky. There’s always opportunities to progress your career at Sky and lots of help to get you there and Sky is the perfect place to develop yourself. My advice would be never to wait for these opportunities to come to you instead as you have to showcase your talent and make opportunities yourself as there’s nothing to stop you here at Sky
I held the record for the longest time working at Sky without an absence – approx 12 years!
I applied online coming up 8 years ago. This was an online application followed by a face to face interview which gave you a great insight into the job and also role play.
Making a difference to the customer and business every day is my reward in my role. When a customer is unaware of the amazing services that Sky can provide it is lovely to hear that they can get the benefit from this from the free services of the kids’ app to the Sky Mobile. With Sky it is not only about being here for our customer but also getting involved in the volunteering that Sky 4 are involved in. I have currently been on a go healthy where myself and a team member completed the Kiltwalk Glasgow for Kids love clothes. I have also been nominated for Best in Sky, this means a lot as was from my colleagues
Getting the buzz from the customer when you can help and deliver great customer experience, this is shown in the NPS.
In Sky 4 it’s not only your team but the whole team that makes it feel like a family. The contact centre is bright and colourful and this brings a great feeling when coming to work.
If you wish to develop the opportunity is there and this is promoted by the managers in the call centre.
I have performed in the Playhouse Edinburgh dancing and played the flute in the Usher Hall in Edinburgh.
I’m also the executive sponsor of our Women in Leadership programme, driving our 50/50 gender balance leadership target. To do this, I work with the team to deliver a wide variety of initiatives to encourage gender parity and female career progression, and sponsor and mentor several women across the business myself.
Good question… if anyone has the ‘golden bullet’ answer to this I’d pay good money! Balance can be hard to achieve and often we find ourselves swept away by work, but it’s important to take time to remind ourselves what’s important. For me, it’s about spending time with my kids and making sure I take some time to relax and recoup on holiday. I also try to make it to yoga at least once a week, which helps clear my head, as well as play footy with some other old men like me!
Success to me is being the best at my day job that I can and being a good father to my three amazing kids. I’m particularly proud of the work I do in the Women in Leadership space. For example, seeing one of my sponsees go for an opportunity that they wouldn’t necessarily have had the confidence to do so before. I try to challenge them to think outside of their comfort zone, and so when I see someone really go for something completely different to their current role – regardless of whether they get it – that feels great.
I’d have to say my passionate Greek-Cypriot mum. I have only got to my position because of her, having watched her work just as hard as my dad growing up. Importantly, she also had just as much to say about our family life as my dad did. She gave balance to our family and was an equal contributor – I never really thought about it any other way.
Gender equality – or inequality – is everyone’s problem. If we had achieved equality, there would be no need for International Women’s Day, or workplace gender balance programmes in the first place. But the truth is, and the statistics show, that we haven’t, therefore it’s essential that businesses lead from the front when it comes to actioning change, and driving initiatives that encourage a smarter, more inclusive culture – which in turn leads to greater innovation. It’s a win-win!
Don’t forget to enter our Better for Balance social competition: search #LifeatSky #BetterforBalance