If you are owning a business; a bar or any hospitality sector, I’m your guy!
When you are giving us a call, I try to give you the best possible service, and I will be with you throughout your journey; from finding the right package, finding the right prices, installation, equipment, everything.
Talking to customers. From north to south, from east to west. This has been, by far, the best thing about the role.
And to see the smile on that customer’s face, I mean, it’s definitely an ultimate satisfaction.
Sky has been really helpful when it comes to Diversity and Inclusion. Especially my manager has been a massive help. The way I was welcomed by the team; it made me feel like it wasn’t the first time. It made me feel like that I’ve been here for quite some time.
Once I had joined Sky, the training could not be any better. From the team manager, from the learning and development, from the different managers, different team members.
Every single time, you know, I’m having a question, if they cannot help me, they will make sure that somebody will come back to me with an answer.
Who doesn’t like the free Sky, right? But it’s a very, very good name to go on your resume, definitely. The world is your oyster, to be honest.
I’ve had seven years in Sales, mainly in Channel Management.
The first five of those were spent at FluidOne, where I went from a very green graduate selling broadband to IT Managers to selling some of the larger deals in the company’s history. After moving across to their partner team, I felt equipped to make the jump to the exclusively Channel-based organisation, Virtual1.
After nearly two years managing existing and new strategic accounts as part of their ambitious growth strategy, I was made aware that the Sky Ethernet project was taking off and there would be a vacancy opening. The opportunity was irresistible, and I feel very fortunate to be the first Account Manager with a chance to bring my experience to bear in this environment.
Days are usually spent in one of two ways. Either I’m out with customers & prospects, ensuring the effective implementation of individual account strategies. Or I’m in the office, managing the internal side of the same strategy. I’d say I spend 3/5 days out of the office generally. About 40% of my job is administrative whereas the rest is spent in meetings (or travelling to them!)
I haven’t been here for more than a year but given how new the team is I can see the team growing all the time. I’ve already had an opportunity to help mould the strategy around commercials, processes, products.
An example of where I’ve had the opportunity to guide strategy was in developing & presenting the business case for a reduction to our rate card. This involved compiling insight around commercials / order volumes through partners and presenting internally where Sky were not commercially competitive & where we needed to take action.
In my day-to-day function I can point to a strengthening relationship with customers, an overall uptick in order volumes and a leading role played in deal negotiations.
Every time I’m involved in a strategic conversation or asked my opinion based on experience in the industry I feel I’m being handed an opportunity to add more value than has been possible previously in my career.
Seeing the week-on-week increases to order volumes is a source of pride. There are also several large deals/solutions in the pipeline and new partners engaged in conversation that would constitute a “big win” which I am pursuing.
It’s genuinely really exciting to know how much this team is planning to grow in the next few years and to be on board at the start of the journey. There is a “small business” feel to the team we’re working in, but knowing we have the resources of Sky behind us gives me the confidence that we can disrupt a market that has felt slow-moving for years. We know we’ve rattled the incumbents which shows we’re being successful!
I have a relatively long commute (~2 hours each way) when I’m in the office but that’s offset by the trust I’m shown by Nick (my boss) in managing my own diary and working from home when it’s appropriate.
I’m able to fit in football after work on Thursdays and work and haven’t had any issues attending team meetings or events as they’re all planned well in advance. Also, having the full Sky Q product available to me free of charge doesn’t hurt!
I see the role I’m in as a great opportunity to push for a future position in management. I think I have this opportunity firstly because of the well-travelled paths available for internal promotion and secondly because Sky as a whole, and in particular the team I’m in, are both growth environments.
My advice would be to make your first, second and third priorities about demonstrating success in the role you’re in. But when the opportunity lends itself I’ve found the L&D team to be extremely helpful in developing my skillset in the right way. I’m only at the start of that journey but the tools are clearly all there.
My fiancé is making me go vegan in the build up to our wedding. I’ve been moaning about it, but I’m surprised to find that I actually quite like the food! (she doesn’t know this)
My day can mean anything. I start with a plan however due to the fast paced environment we have to adapt to what the business prioritise. I get to be creative in my role which excites me daily
When I get my hands on a project and get to see it through from start to finish. Its amazing to see the positive impact it can have on all users
I was a Sales Account Consultant for Sky business which meant selling Sky Sports to the likes of Pubs and Hotels. It was great to have conversations with customers on how our products can improve their business. I have sold a range of products in my life but none compare to selling Sky Sports! Everything has changed for me now. I now concentrate on what improvements and development needs my colleagues want which feels like I’m now selling to them rather than customers.
I look forward to learning more about the role and cementing my position as a full time Learning and Development Consultant. There is so much to learn, and I look forward to it every day.
I’ve had so many! My overall proudest moment will be the recognition I receive from my colleagues and stakeholders. Sometimes being in a new role you question every move you make to ensure you’re doing the right thing, but with the support from my colleagues it has eased me into my role and I now deliver my work with confidence.
It has never been better. I can switch off at 5pm and forget about work until 9am the next day. However, with the love of the job I sometimes take my work home with me and I still feel very balanced
Just go for it! You will never know if you can do it unless you put yourself out there and try. I always say it’s the best decision I’ve ever made for my career.
An interesting fact/something no one else knows about you?
I met the Brazilian Ronaldo in Ibiza and we had a whale of a time!…. He only shook my hand at the airport which was enough for me
Prior to working here, I’ve spent 20 years working in Auto Retail in roles that have allowed me to have a good appreciation of what is and is not effective media.
It can be really quite varied. In one day. I can be invited to sit through a creative meetings with a client, creating bespoke proposals for that clients AdSmart campaign, to sales prospecting and presenting at events to 100 people. Working remotely from the team means that you have to be a self-starter and make really strong relationships with our Osterley team.
Growth of AdSmart in Scotland has increased by 50% YoY since its launch in 2014 and I’m proud to have been responsible for delivering that, but there is still a lot more that can be achieved and I’m working hard on delivering that.
Presenting to 450 Sky Media staff at our half year forum in 2016.
No two days are the same. The pace of each day is fast and that keeps me on my toes!
Let’s just say that I can juggle really well. I try to make a point of packing in the weekend with going away in the caravan, taking the dogs for a long walk (come rain or shine), taking my daughter swimming, soft play and seeing her friends and most importantly, having friends or family around for dinner means that if its been a busy week with being away with work, I feel that I have balanced the books by the time Monday morning rolls around.
Make your aspirations clear to your Manager and engage with the larger organisation. It’s easy to get caught up in your day to day job but career development here is such an opportunity that you should grab it with both hands.
I travelled around Australia for a year and ended up in hospital after being bitten by an infectious spider!
I’ve been here for 10 years so it has been very varied. I started my journey in the Athena contact centre and have had various roles since then – including Sales Coach and Quality Manager.
My role is to support the Indirect channel with Quality and Compliance, so I provide insight on things like Mystery Shopping and NPS. This gives the business a measure of how well our 3rd party retailers are doing from a customer perspective.
I like to think that I bring the voice of the customer to the forefront of my colleague’s minds. There is so much going on here and people focus on so many different things, but providing insight into what customers are saying through NPS or call listening is invaluable. Everything we do in the background is centred around the customer, so their voice is important.
There have been a few but going to South Africa last year to support the set-up of a new partner was fab!
The people that I’m surrounded by are great and I’ve learned so much from different people over the years. I’m also very proud of our brand and our campus – very cool!
I have a very fair work/life balance – I think the business as a whole promote fair and flexible working. It works both ways – because they’ve been flexible with me when I’ve needed them to be, I am happy to go above and beyond when it’s required of me.
Be brave – there are so many opportunities here. If you can show initiative and diligence in your work, it will be recognised. And network – get to know people from around the business so you get to see the bigger picture.
I love to travel and have visited over 40 counties 🙂
Hear what Chino has to say about our Change Delivery team.
I began my career in the Women’s Royal Air Force (WRAF) in 1978 and since then, I have worked in the Commercial Vehicle, Construction and Public sectors. My most recent role before joining here was as a Community Safety Manager with the Local Authority where I worked in partnership with other Public Sector Organisations, Private sector agencies and Charitable organisations to reduce crime and Anti-social behaviour. I came here in July 2016 as the ‘Emerging/Growth Sector Retentions SAC’ following a voluntary redundancy and my key focus is on Retentions & Sales of non-licensed TV products & services.
The first job of the day is to log on and sign in to the relevant systems/documents on my PC in order to be fully prepared for the day ahead, be that a Sales/Retention discussion with a customer or to respond to a query from a colleague.
Each morning, I download and distribute sales leads to the wider Sales Team. These come from prospective customers who have downloaded our TV product brochures from our website and indicated they are happy to receive a call/email from us. I make contact with the ‘non-licensed’ (or ‘Emerging’/’Growth’ Sector) Product brochure leads and pass on any ‘licensed’ brochure leads to the wider Sales team.
I check my inbound emails and deal with any diarised administration tasks.This usually involves responding to customer queries, removing cancellationsand applying discount offers to saved accounts etc.
I assign any new Retention ‘Work Items’ and add basic details to an account ‘tracker’ (excel spread-sheet) with priority given to accounts with the nearest expiry date. I use all available internal and external resources (Osprey system, OMEGA system, Google etc) to build information about the account/customer prior to making a call to discuss reasons for cancellation and options for retention. Many of my customers are high level Managers/Directors where an email would be the first point of communication in order to introduce myself and request a suitable date/time to call. Communicating effectively with my team, the Customer Service Advisors, Contractors, Partners and Field Sales Representatives can be a crucial element in achieving a positive outcome. This can be a sale, save, or simply being able to provide a positive experience for the customer (this can help to bring in repeat business later down the line). It’s also a great way to learn more about how the wider Business operates.
The rest of my day is spent calling/emailing existing (and ‘expired’) customers to discuss accounts and identify where these can be ‘saved’ either with a good quality of customer service, hardware upgrade, Engineer visit, software offer or a more suitable alternative product/package.
Occasionally, I am required to carry out additional administration duties such as the annual Emerging Sector accounts Audit, data analysis for a specific project or supporting Managers during recruitment days.
At various points during the day I also make time to ‘brew up’ for my colleagues (!) The Sky Business Team never fails to make me smile with their fabulous ‘banter’ and positive attitude.
I believe I have provided some welcome consistency in relation to Emerging Sector & Hotel accounts & customers in the 2.5 years I have been in role. I am working hard to learn as much as possible about the various products and packages along with any new developments such as the Sky Select product for Hotels.My aim is to provide relevant, quality, up to date advice & support for any sector related queries (from colleagues and customers).
Winning a Smile Award in 2017 (also when I won first prize in the Halloween fancy dress competition during my first year here)
The people I work with and the feeling of satisfaction in a job well done when I am able to turn around a difficult (or even hostile) situation with a customer and achieve a positive outcome.
As a very busy Mother of 4 (plus 1 Husband!) and Grandmother of 9, it is often difficult for me to find enough time for everyone. However, I recently applied for Flexible Working to reduce and condense my hours/days of work and my application was approved in June 2018. I am now able to enjoy a much better work/life balance whilst continuing to cover the full ES DRT role.
Whatever your goal is, if you want it badly enough and you are prepared to work for it, there is no reason why you can’t achieve it.
I once went into a C.S. Gas chamber without a gas mask and survived to tell the tale!
I have been here for exactly 7 years on 14th November and I started working on TV technical and billing for domestic customers. At the time I was just happy to get a job at such a big name and to be honest didn’t even know how long I’d be here for. 7 years on I am still here and enjoy every aspect of my job – I moved over to Sky Business around 4 years ago when I was successful in getting a position in the Sales team. After spending a few years on sales, I have now moved onto where I am today – retaining the customer which are looking to cancel their Sky business agreements.
Every day the first thing I do when I come in is review my workload and start prioritising my work load for the day ahead. I have to review my customer portfolio daily to ensure I meet their needs. First point of all is to contact the customers who are cancelling their accounts to find out their reasoning behind this and to see if there’s anything we can do for them going forward. These conversations are really good to get a customers perspective on how our products work in the public domain for all sorts of customers. I also deal with accounts that have already recently cancelled and had their services switched off. We call these customers back to find out what impact losing out on our products has had on their custom and to see if we can look to win them back.
My proudest moment here was probably when I got accepted for the job in Sky Business, closely followed by when I initially got the job when I started back in 2011. The reason I say this is because I always think I’m no good what-so-ever in interviews and always put myself down before going into an interview. So when I initially got the job in 2011 I was proud of myself that I was able to put myself across in a way that I wanted to be. I went for a job on Sky Business and the first time I went for this I didn’t get the job which I was gutted about! I went away and worked on my development areas given to me from the interview. Then 6 months down the line I went for the job again, and got it! I was proud of myself that the last 6 months work I did to better myself had worked.
The best thing about my job is the people by far – the job wouldn’t be as it is if we didn’t have the people around us that we do. Everyone is so positive and is willing to help in any situation. This makes coming to work not easy but also fun too.
My work life balance is perfect for me. I have a very social life with so the hours I work are when my girlfriend/friends are all in work which means I can spend time in the evenings and at weekends with them. I also have a daughter who’s aged 7 who I love spending as much time as possible as I can with and the hours I work again allow me to do this.
I would advise them to just go for it! Find out as much as possible about the career you’d want to progress into, whether that may be doing courses to enhance your knowledge in that particular field or even getting in touch with someone that does your dream job – this will help and give you more of an idea of what they do on a day-to-day basis. Especially here, there’s so many different jobs that you might not even think may exist.
I struggle all the time when I get asked this… I once lost a bet when I was away on holiday with my mates.. we were playing cards and the loser had to get a tattoo of the first goalscorer in the England v Iceland game in EURO 2016 (Yes the one which we lost). Lucky for me England scored first, even luckier is that Wayne Rooney took the penalty and scored (I’m a Man Utd fan) so when Raheem Sterling took it around the keeper, I thought the worse. So I now have Rooney tattooed on the inside on my ankle J (it could have been a lot worse with one of the Iceland players!)
Very thorough and professional. Everybody was friendly and made the process a lot more enjoyable.
Positive first impressions. Everybody was extremely welcoming and helpful from day one.
It has been fantastic. The training was perfect and there has been lots of support from managers and colleagues since. This has allowed me to integrate most effectively.
Getting to know everyone in the team more and building a bigger pipeline in order to produce more Adds.
How much the business values its employees and the support that has been provided.
Firstly I check my pipeline and prioritise my tasks for the day. I’ll organise during inbound so I can be most productive during outbound. Half the day involves taking inbound calls which can be potential new customer sales, so I try to maximise this time as much as possible.
Have a clear vision of what you want to achieve. Learn from people around you and continually assess your goals.