Ryan tells us what its like to be a Sales Account Consultant
"My proudest moment here was probably when I got accepted for the job in Sky Business"
Name: Ryan Hayden
Job title: Sales Account Consultant (Dedicated Retention Team)
What area of Sky do you work in? Sky Business
What’s your career journey been like up until now? I have been here for exactly 7 years on 14th November and I started working on TV technical and billing for domestic customers. At the time I was just happy to get a job at such a big name and to be honest didn’t even know how long I’d be here for. 7 years on I am still here and enjoy every aspect of my job – I moved over to Sky Business around 4 years ago when I was successful in getting a position in the Sales team. After spending a few years on sales, I have now moved onto where I am today – retaining the customer which are looking to cancel their Sky business agreements.
What does a typical day working here look like for you? Every day the first thing I do when I come in is review my workload and start prioritising my work load for the day ahead. I have to review my customer portfolio daily to ensure I meet their needs. First point of all is to contact the customers who are cancelling their accounts to find out their reasoning behind this and to see if there’s anything we can do for them going forward. These conversations are really good to get a customers perspective on how our products work in the public domain for all sorts of customers. I also deal with accounts that have already recently cancelled and had their services switched off. We call these customers back to find out what impact losing out on our products has had on their custom and to see if we can look to win them back.
If you’ve been here over one year, how have you made a difference in your role? I have made a difference in my role by my organisation and making sure I go through all avenues to get in touch with as many customers as I possibly can – I think outside the box on how customers may go about how they market our products. They have to get thinking more about the services we provide and how it can reflect into their business. Gone are the days when a pub can just turn on the TV, put Sky on and people come flocking. I have to think of all different ways of bringing extra customers in which customers may never have tried before but has worked for others.
What’s been your proudest moment since working here? My proudest moment here was probably when I got accepted for the job in Sky Business, closely followed by when I initially got the job when I started back in 2011. The reason I say this is because I always think I’m no good what-so-ever in interviews and always put myself down before going into an interview. So when I initially got the job in 2011 I was proud of myself that I was able to put myself across in a way that I wanted to be. I went for a job on Sky Business and the first time I went for this I didn’t get the job which I was gutted about! I went away and worked on my development areas given to me from the interview. Then 6 months down the line I went for the job again, and got it! I was proud of myself that the last 6 months work I did to better myself had worked.
What’s the most enjoyable thing about your job? The best thing about my job is the people by far – the job wouldn’t be as it is if we didn’t have the people around us that we do. Everyone is so positive and is willing to help in any situation. This makes coming to work not easy but also fun too.
Describe your work/life balance? My work life balance is perfect for me. I have a very social life with so the hours I work are when my girlfriend/friends are all in work which means I can spend time in the evenings and at weekends with them. I also have a daughter who’s aged 7 who I love spending as much time as possible as I can with and the hours I work again allow me to do this.
What advice would you give to others trying to develop their career? I would advise them to just go for it! Find out as much as possible about the career you’d want to progress into, whether that may be doing courses to enhance your knowledge in that particular field or even getting in touch with someone that does your dream job – this will help and give you more of an idea of what they do on a day-to-day basis. Especially here, there’s so many different jobs that you might not even think may exist.
An interesting fact/something no one else knows about you? I struggle all the time when I get asked this… I once lost a bet when I was away on holiday with my mates.. we were playing cards and the loser had to get a tattoo of the first goalscorer in the England v Iceland game in EURO 2016 (Yes the one which we lost). Lucky for me England scored first, even luckier is that Wayne Rooney took the penalty and scored (I’m a Man Utd fan) so when Raheem Sterling took it around the keeper, I thought the worse. So I now have Rooney tattooed on the inside on my ankle J (it could have been a lot worse with one of the Iceland players!)