Holly tells us all about her time as a Collections Analyst.
"I was able to build an automated report which not only allowed the department to forecast more accurately but turned an hour of work into a 5 minute job! #ImprovingEfficiencyLikeABoss"
Name: Holly Main
Job title: Collections Analyst
What area of Sky do you work in? I work within the billing department, in the debt team.
What’s your career journey been like up until now? The best reference I can give to my career here so far is a giant jigsaw puzzle! I’ve worked here for just under 7 years now and in that time I’ve been in numerous job roles, collecting different pieces of knowledge and understanding. I originally started as an advisor, fixing technical faults and arranging home moves for our customers. I worked in the contact centre for 3 years where I moved from part time to full time.
After that I moved into a seconded position as a Capacity Planner in resource planning. In that role, I worked closely with our Engineers and Field Team Managers to ensure their days were planned correctly and we had enough availability as possible to suit our customer’s’ needs. Resource planning is also where I was introduced to Excel. I had never used Excel before but it quickly became something I loved to work with and always wanted to learn more about. I would constantly learn new formula which helped me immensely in my role!
Fast forward a year and a half as a Capacity Planner where an opportunity arose for a Forecast Analyst in my department - an Excel based job role which was right up my street! I was offered the job where I worked for 2 years. I took on more responsibilities such as building business critical reports and I even learned some Visual Basics!
I’m now two months into my new role as a Collections Analyst and I have learned so much already. I’ve been able to take my skills from my other roles and put them into this one. I’ve still got a lot to learn but I can’t wait continue to build my knowledge jigsaw!
What does a typical day working here look like for you? No day in the Billing world is the same. this is a fast paced company and it certainly keeps you on your toes. One minute I could be working on Sky Mobile debt presentation and the next I could be looking at SMS’s we send our customers. It’s an extremely varied role which is great for building my knowledge and staying engaged.
If you’ve been here over one year, how have you made a difference in your role? I was able to build an automated report which not only allowed the department to forecast more accurately but
turned an hour of work into a 5 minute job! #ImprovingEfficiencyLikeABoss
What’s been your proudest moment since working here? My proudest moment since working here so far has been successfully transitioning the Capacity management process from Scotland to Mumbai. I lived, trained and provided support to advisors in Mumbai for 3 months. It gave me an extremely proud feeling being the company representative in a completely different country but my ultimate proudest moment has to be after returning home to the UK and seeing the process was up and running successfully without continuation of my direct support.
What’s the most enjoyable thing about your job? The most enjoyable thing about my job is how varied it is. It’s so refreshing to be involved in so many different projects and feeling as though you’re making a difference to the company!
Describe your work/life balance? I have a fantastic work / life balance working here. I’m able to work full time and still manage to visit the recently opened gym during my lunch hour (where I’ve managed to lose 6 stone since joining!). I can even take advantage of purchasing extra holidays if I feel like an extra week in the sun.
What advice would you give to others trying to develop their career? I’d pass on the advice that I received from my last head of department which was simply; don’t be afraid to take risks! Question something if you don’t think it looks correct, build and maintain relationships with colleagues regardless of their job title, don’t assume that experience is everything and remember there are always opportunities – you just have to find them!
An interesting fact/something no one else knows about you? Everyone who knows me knows my love for coffee.. But I only started liking it last year!