Meet Marcus Black, Sales Team Leader
‘I love being able to help other people develop and help them try to achieve their goals, it gives me great career satisfaction.’
What area of the business do you work in?
The Loyalty department in the Contact Centre.
What’s your career journey been like up until now?
After my leaving cert I played international basketball and worked door to door sales for SSE AIRTRICITY for few months. I joined Sky as a Sales Advisor and was promoted to Sales Specialist. I took part in the Emerging Leader Programme which is giving Advisors the opportunity to upskill and get hands on experience helping to manage a team. Once I had completed the programme I was promoted to Loyalty Team Leader.
What does a typical day working here look like for you?
I hold a morning team brief with my team to discuss performance, team success and challenges, as well as plans to overcome any obstacles we may face. We tend to keep the brief positive so end the meeting with a quick game. Throughout the day have performance huddles with the Managers and other Team Leaders to discuss overall department performance. I have 1-2-1’s with each of my team to discuss development opportunities as well as completing call quality checks.
What’s been your proudest moment since working here?
Getting two promotions during lockdown. I really work so hard to achieve my goals and to do it during one of the most challenging years meant so much to me.
What’s the most enjoyable thing about your job?
Dealing with amazing people every single day. I love being able to help other people develop and help them try to achieve their goals, it gives me great career satisfaction.
Describe your work/life balance?
My work life balance is probably the best it’s ever been since being a part of Sky. ’m able to spend quality time with my son Liam while also do things I enjoy such as playing basketball at a high level and modelling.
What advice would you give to others trying to develop their career?
I feel like development is definitely something that you as an individual have to take ownership of. You can’t leave your development to anybody else; you have to make a plan on what you’re looking to achieve to get yourself where you want to be. I always feel like if you set clear goals and communicate them with your manager you’ll give yourself a good chance to develop quicker. At Sky we are given the space and time for development.
An interesting fact/something no one else knows about you?
I can play amazing grace on the recorder.