I’m Florence, I’m a Streaming Quality Manager in the Technology team in Osterley.

As a Streaming Quality Manager, I am responsible for driving improvements to ensure that our customers have a great streaming experience when they watch their favourite TV programs on any devices; it could be on their mobile phones, smart TVs and all on their consoles.

My day-to-day involves working with cross-functional teams in the UK, Italy and Germany – triaging production issues, understanding the root cause and drive to fix those issues.

The first thing I do is check with the team as to whether there have been any production issues the previous day that could have impacted streaming experience – the outcome of these could change the entire dynamic of the day. As a team we also work on new initiatives that would improve streaming experience.

\Sky is an innovative company always at the forefront of innovation and working with some of the best minds.