Claire’s journey from Apprenticeship to Team Lead
‘I now have 16 experts that I look after.’
The Story So Far
My name’s Claire Sellar, I am currently a Broadband Tech Team Lead for the South Nine area.
I joined Sky just over four years ago now and I originally came through the apprenticeship program within Home Service. I did one year as an apprentice as a TV engineer, I then carried on to do another full year in the role as standard.
After that, I got a one-year secondment into an ambassador position, which essentially involved a lot of on-site coaching, meeting a lot of experts and engineers from across the region and also being involved in a lot of wider projects within Home Service.
I did a lot for Women in Home Service within sky, a few things around the apprenticeship program – it was really great. Just over a year ago now, back in December 2019, I secured the role as a Broadband Tech Team Lead.
When I first joined Sky, I had an ambassador first come out on site with me, I was actually even interviewed by an ambassador at the time to start with – so in the first two years of working with Sky, I took a bit of an interest in it.
I realized that actually as an ambassador, it wasn’t just about the on-site coaching and being the best you can be as an engineer, it was being able to be involved in wider projects and support experts in a different way.
If there was something else within the company that you were interested in, being an ambassador was the chance to go and give that a go. I put myself forward at the time, because I had already started to be involved massively with Women in Home Service.
I was fortunate enough to go away on trips and also support apprenticeship programs as well, so it kind of fitted in quite well with what I was already doing.
Moving Into Broadband
In the second half of being an Ambassador, I started to take a real interest in the Broadband Tech Team. I had a few local to me, so I started spending a bit more time on site with them and getting to know them – I got involved in a few charity events that they did as well.
After a good six months, I had been on site with nearly every single expert that was within my region and realized the way the Broadband Tech Team was developing and moving on with the technologies that we’ve got and advancing- I think looking at the Wi-Fi side broadband side of it was something that I wanted to step into.
Being a Broadband Tech Team Lead
Being a lead is fantastic. The leadership team that I work with, despite the fact that we’re all across the country; from Wales, London, up to Peterborough is really, really inclusive. We talk every day, if not we have three calls a week. It’s really fantastic.
My team are great. It’s grown massively in just the year that I’ve been here. I started with eight experts when I first joined, and with the recruitment that we’ve had over the last year, it’s doubled in size. I now have 16 experts that I look after, it’s a fantastic role.
Claire’s Experience of Diversity and Inclusion at Sky
When it comes to diversity and inclusion within Sky, I definitely think it’s something that’s grown and massively changed in the four years that I’ve been with Sky. We’ve definitely committed to being more representative of the customers that we’ve got and the customers that we see on a daily basis, and I definitely think the Broadband Tech Team has become much more diverse.
We have a lot more women in the different teams and we also have a lot of our BAME community joining, so it’s definitely becoming much more representative of the customers that we see every day.
Advice that I would probably give myself back when I first joined Sky, would be don’t be afraid to ask silly questions. Although something might seem difficult, absolutely everybody within Sky has probably gone through the same scenario.
Don’t be afraid to ask for the support even if it’s something really silly; like you feel like you’re just knackered from working late, or you’ve been stuck on a technical issue for so long.
Just don’t be afraid to ask someone, because we’ve got engineers and experts that have probably been with us 10 years plus that’ll still ask the same question that somebody new to the business might ask in their first 10 days.
Giving It Your All
One of the other things I would tell myself when I first joined Sky, would be that the hard work and dedication you put into something, that you’re really really passionate pays off. Those longer hours are really worth it if you take the opportunities that are given to you. You can definitely make it through Sky and step up if you really want to.