Meet Krupesh, Home Service Engineer Apprentice
‘I definitely feel included. You’re never made to feel alone.’
What’s your name and what do you do as a Home Service Engineer Apprentice?
Hi, my name is Krupesh Chudasama. I am a Sky Home Service Engineer and I cover London. As a Sky Home Service Engineer, day-to-day would consist of Sky Q installs. Sky Q service calls, home move visits and Sky Q upgrades.
What did you do before becoming a Home Service Engineer Apprentice?
Before joining the Sky apprenticeship programme I used to work in a pharmacy part-time, as well as completing most of my engineering courses. I felt like when applying for Sky, they both were tied into one.
I always wanted to become a Field Service Engineer, I love the way that you’re able to gain a qualification as well as get the field training at the same time. Especially having a background of customer service and a bit of engineering, that tying into one job role just made sense for me.
I love the way that you’re always out and about, meeting new customers – you’re basically gaining a portfolio completely different types of jobs. I love the way that when you’re training, you’re getting different knowledge.
Even the teamwork, especially working as a team and talking to your manager, talking to your colleagues, talking to your mentor, etc.
Do you feel included at Sky?
Within my team, I definitely feel included. You’re never made to feel alone.
If you’re ever stuck on a job or you have any other questions; you’re able to ask your mentor, ask your manager, ask any of your colleagues or ask any specialist engineers that are always about to help.
I always love the teamwork that you have as well.
Did you have any concerns before starting your career at Sky?
Everyone will always tell me that when working for Sky as a Home Service Engineer all you do is drive around and complete jobs.
When actually working for Sky, with everyone making you feel like a family and feeling contributed, it makes you look at different things. So for example; me having Comcast shares, or some of the benefits I get, or even the way the customers treat me as an engineer because they’re able to see how big Sky is and how they have felt supported throughout the pandemic, or even throughout the whole time with Sky.
It’s definitely a bigger picture. When you’re in a a team meeting, or when you’re having your PDP, you’re having a one-to-one with your manager or talking to your mentor. You’re able to see the bigger picture with Sky.
What skills have you developed so far on the Home Service Engineer Apprenticeship programme?
When I first started, I was shy. I always used to see what engineers used to do and follow my mentor, but then after having continuous meetings with my mentor and my team manager, they were able to identify my weaknesses.
Following that point my manager was able to identify those weaknesses, and instead of me staying with my mentor all the time she was able to put me with different engineers within my team. So I’m able to have that conversation and build up my confidence.
What do you love about your job?
The one thing I love about working as an engineer and working for Sky is the satisfaction of completed job.
Even when I first started working by myself just installing a dish, getting that little beep on the signal and getting the first signal – thinking ‘I’ve done this myself.’.
What I never used to do when I first started, when you complete the fresh complete install, is just having a look back at that same job and thinking, ‘Look, this is what I’ve completed!’. Just looking at it and saying ‘Alright, cool! This is what I’ve done.’ and taking that on board.
Sometimes there may be jobs which you completed last year – you may be going to it today or tomorrow and you have that satisfaction of ‘You’ve done that.’.
Would you recommend the Home Service Apprenticeship?
I would definitely recommend becoming a Sky Home Service Apprentice, because you’re able to gain a qualification as well as a lot of practical skills that no-one’s able to take away from you.
Even if it means you’re able to upgrade your role or become a different type of engineer, you will always have that basic skill and upgrade to it.
As an engineer myself, I’m definitely able to build my confidence, my many different skills and even just look at the bigger picture.