Claire’s experience on the Home Service Apprenticeship
‘It is a job, but I feel like it’s really enjoyable at the same time.’
My name is Claire Sellar and I’m currently a Home Service Ambassador.
Home Service is the engineering side of Sky; we’re customer facing, we’re in and out the house, we’re driving around every day in our vans and we’re just focusing on installing all of the equipment and servicing the equipment for our customers.
When I first applied, I wasn’t entirely sure what I was getting into. I applied straight after A-Levels and saw there was an apprenticeship that involved outdoorsy work, but I knew I liked the customer facing side of it as well so it looked interesting to me.
As an apprentice, the first eight weeks we did were classroom based training, as well as out in the field with your mentor. It was important to learn the skills to start with in the classrooms; learn the ladder work, learn how to work with the boxes, and then we went out with our mentor on site to put it into practice. Following on from that; after the eight to ten weeks you’re just with your mentor for the whole four months until you get up to scratch, working confident and being able to install the equipment yourself.
Before I started with Sky, I didn’t really have any clue how to do any of the physical side of it – so it’s really important to realize that it doesn’t matter if you don’t know how to drill, if you don’t know how to use ladders, because they train you in absolutely everything. They’ll let you practice as much as you want until you’re confident carrying the ladders. It’s not about your physical strength, it’s about your technique and getting used to it. As long as you practice and they give you all the time you want in your warehouse to be able to get to scratch on how to lift it and getting the balance as opposed to sort of the strength for it.
Once we were out in the field with our team, loads of the guys struggle with it as well. It’s something you’ll pair up with on and you’ll do the difficult job together, as opposed to try and do it on your own. Not just the physical side of it, but it’s also the customer side of it. I’ve got that confidence now to be able to talk in front of customers all the time and be happy that I’ve got the knowledge that they need.
I was one of the first females in our area to work in our region. Since then, with the apprenticeship programme and the Women in Home Service, we’ve got a lot more and it’s becoming the norm a lot more now. Just last year, I was also involved in inclusion and diversity workshops. We’ve got people from all over the business getting involved and meeting other people, so you realise that it’s not just your little bubble in your area that are part of Sky. I feel like when you come into Sky, you’re more than able to be your own person and it is like one big community.
I definitely recommend the Home Service Apprenticeship. If you’re somebody that wants a little bit of a challenge and not necessarily something where you’re stuck in doors all the time, it’s important to realise that it is a bit of fun! I mean it is a job, but I feel like it’s really enjoyable at the same time; spending every day out and about and every day being different makes it something more fun and enjoyable.
I think it’s just important as long as you’re enthusiastic and you’ve got sort of that passion to have a go at anything and learn something new then you’ll be right for Sky. There’s nothing that can stop you from giving it a go.