How did you get into your role?

I saw an ad in a newspaper whilst working in my family run newsagent business. Finding the work a little mundane I decided to apply for a sales advisor role at Sky.  I joined Sky about 19 years ago and have never looked back as I have enjoyed every bit it as every day is different and there’s always something going on in Sky 4 for you to get involved in.

How have you made a difference in your role / what’s been your proudest moment working here?

With the wealth of knowledge gained over the years, I have been asked on many occasions to assist with other colleagues, teams as well as new starts to share my knowledge and help with their calls as a role model.  There have been a many of proud moments working at Sky so it’s really difficult to choose but I suppose some of my most proudest moments are getting recognised and being nominated by my peers and colleagues alike and going to the Shine Award and becoming the Sky Livingston  BAME ambassador for the Multicultural Society

What’s the most enjoyable thing about your job?

I get to talk to customers from all walks of life, getting to know them by simply having a chat and finding out all about them sharing stories and getting to know what they enjoy watching and helping them at the same time. I mean coming into work having a natter with my colleagues and customers is just great and to get paid to do it I mean what isn’t there to enjoy.

Describe your contact centre or area of the business – what makes it a great place to work?

Simply the people in Sky 4. I mean from my work colleagues to the members of my team, from the training staff to the campaign peoples and even the canteen staff all make it such a great place to work. As far as the contact centre, there’s always something going on be it incentive driven or celebrating special calendar events and I love the open plan setting as it means you can and see everyone getting involved.

Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career?

From becoming a role model to running academies and looking after teams, from delivering projects to helping to set up call centres to becoming the BAME ambassador for Sky Livingston are just some of the opportunities I’ve had during my time at Sky. There’s always opportunities to progress your career at Sky and lots of help to get you there and Sky is the perfect place to develop yourself. My advice would be never to wait for these opportunities to come to you instead as you have to showcase your talent and make opportunities yourself as there’s nothing to stop you here at Sky

An interesting fact no one else knows about you:

I held the record for the longest time working at Sky without an absence – approx 12 years!