Meet Kirstin, our Sales Advisor in Livingston
‘In Sky 4 it’s not only your team but the whole team that makes it feel like a family’
How did you get into your role?
I applied online coming up 8 years ago. This was an online application followed by a face to face interview which gave you a great insight into the job and also role play.
How have you made a difference in your role / what’s been your proudest moment working here?
Making a difference to the customer and business every day is my reward in my role. When a customer is unaware of the amazing services that Sky can provide it is lovely to hear that they can get the benefit from this from the free services of the kids’ app to the Sky Mobile. With Sky it is not only about being here for our customer but also getting involved in the volunteering that Sky 4 are involved in. I have currently been on a go healthy where myself and a team member completed the Kiltwalk Glasgow for Kids love clothes. I have also been nominated for Best in Sky, this means a lot as was from my colleagues
What’s the most enjoyable thing about your job?
Getting the buzz from the customer when you can help and deliver great customer experience, this is shown in the NPS.
Describe your contact centre or area of the business – what makes it a great place to work?
In Sky 4 it’s not only your team but the whole team that makes it feel like a family. The contact centre is bright and colourful and this brings a great feeling when coming to work.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career?
If you wish to develop the opportunity is there and this is promoted by the managers in the call centre.
An interesting fact no one else knows about you
I have performed in the Playhouse Edinburgh dancing and played the flute in the Usher Hall in Edinburgh.