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Working in the eCommerce team at NOW TV

‘No two days are the same and we have the opportunity to work on exciting, high profile projects.’

Rachel Frampton

Job title

Online Merchandising Manager

What area of NOW TV do you work in/do you manage a team?

I work in the eCommerce team and manage the Merchandising Team.

What do you love most about your role?

That no two days are the same and we have the opportunity to work on exciting, high profile projects.

What is the best thing about working at NOW TV?

The people! Everyone at NOW TV is super ambitious and you can learn so much. It’s great to work with people that are experts in their field and you are given the opportunity to work with loads of different people across multiple teams.

Give us a short play-by-play of what your day looks like, from waking up to heading home.

I like getting in early to share coffee and breakfast with a colleague in one of our (many) onsite restaurants. I then spend a bit of time working out how my day is looking, preparing for meetings and listing out my priorities. As I manage merchandising on NOWTV.com, I can be focussing on anything from a big trading promotion like Black Friday to coming up with new design ideas for our homepage and working with stakeholders to make it happen. The culture is great at NOW TV so that enables me to ensure my day is spent having open discussions and meetings, working through stuff that is important in the short term, but always encouraging my team to also focus on the bigger picture. There is no such thing as a bad idea! I have regular sessions with my team to talk about how we see the future of the NOW TV website and its capabilities and then we all get together to make these ideas a reality!

What’s the most interesting thing you have learnt in the last 6 months?

That most of our customers join NOW TV for one specific piece of content. This gave me some food for thought for our website.

Your favourite moment at working at NOW TV to date?

When Anthony Joshua and Wladimir Klitschko held their press conference in one of our offices and we all went to watch.

Tell us about something interesting you’re working on at the moment?

I am always looking to improve our website to make it look and perform better with some exciting campaigns coming up.

What is your favourite NOW TV benefit and why?

NOW TV’s approach to flexible working is progressive and a fantastic benefit. I feel like I can get my work completed in a way that suits me and being able to have the odd work from home day really helps with work/life balance.

What is your favourite TV series/movie/football team?

I love the HBO TV show Girls! So much so I have watched it in full 3 times…

What do you do outside of work for fun?

I love music festivals and gigs and go to at least 3 gigs a month. On the weekends you can usually find me at an Indie night in a terrible nightclub with sticky floors!

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posted on 24 Oct

No day is ever the same for me – could be on location on a shoot, meeting suppliers for relationship development and capability scoping, meeting internally regarding content the business may be producing and more.

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