Before I joined Sky I’d been a hairdresser for over 7 years. I was a stylist and I loved my job, however I decided it was time for a change of careers as I felt like I’d reached my full potential.

I plucked up the courage and decided to start looking for a new job, as I wanted a challenge within a completely new industry. After I read the role description for Customer Service Advisor I decided to apply. I’ve always pushed myself and strived to be the best I can be. The Customer Service Advisor role was really well suited to my strong communication skills, customer service ethic and outgoing personality. I also liked the possibility of longer term development opportunities that would be available here and this really excited me.

When I found out I got the job, I was really excited and proud of myself. Once I completed the initial training and felt comfortable in my new role I spoke with my Leader about the potential of becoming a Customer Experience Leader. I had no managerial experience so I knew there was lot of hard work ahead. Together with my Leader we put a development plan in place, which helped me learn some of the key responsibilities a Leader needs on a day to day basis. I gained as much experience as possible and used my outgoing personality to gain advice and coaching, from different people within Sky. This helped me to create my own leadership style and fully utilise my strengths.

As soon as a position for a Customer Experience Leader was available, I knew I had to apply. I’d gained a lot of experience since joining Sky so knew I could do a great job. I was successful in my application and have now been a Leader for over 2 years. I love my job and I’ve never looked back from leaving hairdressing; it was the best move I could’ve made.