Sally works on our Sky Set-Top Box services, read her story
‘I specialise in database management, predominantly the database that controls all the services you see on your Sky Set-Top Box.’
How did you get to where you are now?
Studied Broadcast Engineering at Liverpool John Moores University and was hired by Sky as a result. I’ve worked as a Digital Support Engineer, Platform Integration Engineer, SI Engineer, and SI Senior Engineer, before my current role where I lead the SI Engineers within Service Integration.
Describe a typical day… ?
Happily, no two days are ever the same, but it usually starts with checking and responding to any emails that came in overnight, and reviewing the incident reports from our Ops Monitoring teams. Next up is going over the changes that the team are planning for the day and on other days the ones that are going through our formal Change process – something I help run on the Broadcast side of things. Then if there are any meetings, prepping for those, otherwise it’s a combination of Ops management, team management and liaising with my counterparts in Ops Monitoring and Support to increase awareness about the changes our team need to carry out. There also a significant amount of technical consultation with Projects and Programmes in Broadcast to ensure that Operations can support new functionality and keep the Sky satellite, VOD and OTT platforms running as smoothly as possible for our customers; all the while improving those platforms with new products & features.
What do you specialise in and work with on a daily basis?
I specialise in database management, predominantly the database that controls all the services you see on your Sky Set-Top Box, so fairly important. We are constantly changing the data based on business needs so we need to make sure our changes don’t upset the 11+ million customers that see that data.
Describe your work/life balance at Sky?
I work normal office hours so work/life balance is fairly easy in some respects, but with Sky having things like the post room and the new Fitness centre on-site, that makes life a little bit easier, being able to get things done during the day which sometimes would have to wait till a weekend.
What’s the most enjoyable thing about your job?
While our remit remains the same – to perform change without risk. The way we carry that out our tasks is constantly changing and nothing stays the same; it keeps you on your toes!
What would be your advice to someone who’d want to do what you’re doing?
You need to have a fairly analytical mind and be able to comprehend technical ideas. Good communication skills are essential as being able to translate those technical concepts to a range of audiences with differing knowledge is key.
An interesting fact/something no one else knows about you?
Most people who meet me think I’m American or Canadian, but I am in fact British, albeit via Bermuda! And no the Bermuda triangle doesn’t exist… to my knowledge!