What’s it like being an Operational Resilience Lead?
‘I am fortunate to have line managers in my team who welcome a healthy work life balance.’
What’s your career journey been like up until now?
Spent most of my career so far as a client facing consultant for PwC (Pricewaterhouse Coopers), where I was fortunate to have opportunities to work with many clients in various parts of the world, including an overseas secondment to Dubai. After PwC I spent some time at Direct Line Insurance Group as a Crisis Response Manager, and now I’m here!
What does a typical day working here look like for you?
My typical day is varied, and interesting. Right now, it consists of meeting with people in the business, and planning for crisis management and business continuity scenario exercises. These are effectively sessions in which we rehearse with teams and stakeholders what they would do if a real-life incident were to happen. This ensures different parts of the business are as ready as they can be for the unexpected.
What’s the most enjoyable thing about your job?
Engaging with various parts of the business. This provides a unique opportunity to forge relationships with stakeholders, and to learn about many of the important areas that play a role in delivering the best customer experience!
Describe your work/life balance?
I am fortunate to have line managers in my team who welcome a healthy work life balance. The business’ culture around this is something that has made a very positive impression on me in the short time I’ve been here. Things such as having an employee cinema which shows films, sports and other content for staff to take time out in their day to watch, having an onsite gym and supermarket demonstrates the priority to create an employee experience where you don’t feel like you are having to sacrifice important elements of your personal life to be here.
What advice would you give to others trying to develop their career?
Two things come to mind: 1. Be yourself. Don’t try to be someone else or someone you’re not; this will mean you feel comfortable at work, this will likely bring out the best in you! 2. Have a good attitude. You will learn and acquire many skills along your career journey, but a positive and proactive attitude is something you need to have from the outset; it will likely get you very far in life.
An interesting fact/something no one else knows about you?
I can bend one of my fingers back to touch my knuckle. (Not for the squeamish!)