Bonny’s hitting the high notes in her career, find out more…
‘Bonny’s hitting the high notes in her career, find out more…’
What’s your career journey been like up until now?
I left University with a degree in Geography and no idea what I wanted to do as a career. Starting as an Insurance Admin agent for Carphone Warehouse I became the Team Manager after a few months and continued in this role within various departments over several years.
Gaining exposure to projects as an SME, I realised that my interests lay in the exciting world of projects and delivering change and I became a Project Co-ordinator within Customer Finance (Credit Control). I joined the Change team here as a Business Analyst about six years ago (it was known as CGC – Customer Group Change back then) and was thrown straight into the Fibre project.
Since then I’ve worked on many large projects, including the first iteration of the Sky Hub, Sky Store, PSP and Mobile. Each project has been a learning experience in its own right and I am still learning today.
What does a typical day working here look like for you?
The fact that there’s so much to an Analyst’s role means that each day consists of different activities which can change as the day goes on. It could consist of meetings with business stakeholders to gather their requirements or talking through solutions with a Tech Business Analyst. It could be mapping out how things are today to identify areas we could improve for our agents or working with Marketing to provide quality communications to our customers. All the changes need to be communicated to our agents so we’re also involved in providing training and help with content. No matter how organised you are you never know how each day will turn out and that’s what keeps it fun and interesting.
If you’ve been here over one year, how have you made a difference in your role?
I feel the key difference I’ve made is to help very different areas of the business get visibility of each other and work together to deliver change collaboratively. I’ve also endeavoured to land the changes smoothly and successfully for our agents and customers by working very closely with the teams to make it happen.
What’s been your proudest moment since working here?
Being part of several successful launches of Sky Store phases which, after months and even years of hard work, is a fantastic feeling and also being recognised as an “Unsung Hero of Change “ by my Head of Department.
What’s the most enjoyable thing about your job?
No surprises there, it’s always been the people I work with. Whether it’s the talented and enthusiastic team members exchanging silly banter or good advice or a delivery partner with whom I’ve built a great relationship with – the people make a big difference. There are also many team events creating a great culture and a supportive and fun atmosphere within Change.
Describe your work/life balance?
Thanks to the support of my management and the company as a whole, I’ve found a great balance. Flexible working is key for me with a young child – I was able to work four days a week for a few years and then go back to full time with the option of working from home one day a week in order to spend more time with my family. I can log in after hours to get a head start or make up time, giving me flexibility to leave early to attend appointments or school events.
What advice would you give to others trying to develop their career?
Build and nurture relationships with people all over the business. Take any opportunity that comes along which allows you to learn or stretch yourself, including taking on extra responsibilities outside your remit. These should all get you noticed and known but also allow you to explore and build on your talents and skills, fuelling further opportunities.
An interesting fact/something no one else knows about you?
I can (just about) say I sang live with a rock cover band at the Red Back club in West London. Several years ago, I was right in front of the stage with my friends when the lead singer bent down and put his mic in front of me and I sang the chorus of Bon Jovi’s “Livin’ On A Prayer” to the entire crowd! The place has since burnt down….