Sineela’s able to make a difference to our customers’ day in her role.
“I enjoy building relationships with people and seeing how happy I can make our customers”
Name: Sineela Baig
Job title: Retention Sales Advisor
What area of Sky do you work in and what do you do on a daily basis? I speak on the phone to customers who are looking to leave us. I aim to have have great conversations and offer the best service possible.
How did you get into your role? My mum told me about the role so I applied through the WorkForSky website.
How have you made a difference in your role / what’s been your proudest moment working here? I had the opportunity to go to our sister site in Glasgow to help with their transition into our big family.
What’s the most enjoyable thing about your job? I enjoy building relationships with people and seeing how happy I can make our customers.
Describe your contact centre - what makes it a great place to work? The people, it’s like a family and you’re made to feel so valued.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? Always be proactive and have a plan. Make your voice heard.
Tell us an interesting fact about yourself. I’ve visited the salt mines in Pakistan, it was amazing.