One of the things that Gemma loves most about working here is that she can be herself.
“The most enjoyable thing about my job is that I can be who I am”
Name: Gemma Hamilton
Job title: Sales Advisor
What area of Sky do you work in and what do you do on a daily basis? I work within our Retentions department. We speak to customers who are looking to cancel their package and help them to look at the options available to them. We work hard to ensure our customers have the best experience from the moment that we answer their call. I also have the chance to get involved in sharing stats with our team, working with our new Advisors, and organising out of work activities such as volunteering.
How did you get into your role? There wasn’t any prospect to develop and progress in my previous role and I knew that I had so much more to give and learn in customer service. I decided to apply for the role here because I knew this was a well-established organisation with lots of training and develop opportunities.
How have you made a difference in your role / what’s been your proudest moment working here? One of my proudest moments working here was when we were nominated for the Employer of the Year category at the Icon Awards. The awards recognise organisations who are championing diversity and equality in the workplace, and I was chosen to attend. Also, we recently jumped from 162nd most LGBT-inclusive employer in Britain to 29th; making us the only media company to be in the Stonewall top 100 list. I know how inclusive we are from working here but it’s great to see us being recognised externally. We’ve done so much work with IDAHO, Pride, National Aids Awareness, and many more, to support LGBT-inclusivity and raise awareness, so it’s great to see it recognised and demonstrates the excellent support system here.
What’s the most enjoyable thing about your job? The most enjoyable thing about my job is that I can be who I am. I’ve worked in places where I’ve felt that I have to hide that I’m a lesbian, but I’ve never felt that way working here. We’re such a diverse company with all kinds of people working here and it’s great that we’re encouraged to be ourselves.
Describe your contact centre or area of the business - what makes it a great place to work? I work in our Contact Centre in Uddingston. We’re quite a small site (compared with some of our other centres) which means you get to know everyone really well, so it feels like we’re a family. Everyone is so friendly and willing to help you out, whether its work related or personal. It’s great to come into work and feel like you’re spending time with friends, rather than colleagues, who accept you for you. We’re all one team when it comes to charity events or activities happening at the centre, everyone is more than happy to get involved which makes working here great fun.
Have you had the opportunity to progress in your role? I’ve had many opportunities to progress in my role. Managers actively look for opportunities for us to progress and develop, which is great. There are a number of roles and opportunities to progress within the Contact Centre, such a becoming a Role Model or Stepping into Management but it doesn’t stop there, there are many different routes within the company and endless opportunities.
An interesting fact no one else knows about you: I use to play shinty for a team called Glasgow Mid Argyll, I also played for Scotland against Ireland once. And, I own a licence to drive an articulated dump truck.