Gregan shares why he loves working in our Fraud team

The people behind sky posted on 22 Jun

“If you’re interested in fraud prevention and want to make a real difference to our business, apply! I did and haven’t looked back”

Sky Careers

Name: Gregan Stringer

Job title: Fraud Analyst

What area of Sky do you work in? Fraud and Compliance as part of Group Security.

What was your career journey like before joining Sky? I worked as a Fraud Detection Officer for HSBC Bank for almost a decade before coming here. During my time there, I was responsible for application and transaction screening, acting as the first line of defence against fraudulent activity. I worked closely with Fraud Risk Management on various projects and was lucky enough to travel to other sites in the UK to help train and support other officers.

You’ve recently joined the Fraud Team. What have you enjoyed most in your first few months? I was excited with the move between the financial and telecommunications sectors and the challenges that I would face and I haven’t been disappointed! I’ve enjoyed getting to grips with the various systems and processes we use and learning about telecommunications fraud too. Getting to visit our HQ in Osterley to meet the other teams in Group Security and seeing the studios has also been a personal highlight.

What does a typical day in the Fraud Team look like for you? My day to day job involves screening new and existing customer’s applications, reviewing transactions, call analysis and helping manage the team’s email inboxes. In a nutshell, I help prevent fraud losses to the business and mitigate risk where and when needed.

What’s been the biggest difference between working at Sky and your previous role? The obvious answer is the workload itself. The fundamentals of fraud prevention are the same but it’s been interesting learning how they apply to us and the telecommunications sector. I’ve enjoyed learning about our structure, the products they offer and the company’s strategy.

What’s the most enjoyable thing about working in the Fraud Team? Just being able to come in to the office and get to work. You’re empowered to take any action you feel is necessary and it’s refreshing to be trusted enough to make critical business decisions. The banter’s pretty decent too.

You work a shift pattern in this role. Describe your work / life balance with this working pattern. I have a family and children but the shift pattern in place hasn’t caused any major issues at all. When I’m on a backshift, which is 1 in every 4 weeks (13:45-21:45 Mon-Fri) I’ve got plenty of time to do things that I need to do before I start work. On the odd occasion when a shift clashes with something that’s been planned in our personal lives, I discuss it with the team and I’m usually able to swap it. There’s a flexible working policy coming into place soon too, which will only make my work/life balance more manageable.

What advice would you give to others applying for a Fraud Analyst position at Sky? If you’re interested in fraud prevention, in making a real difference to our business and are up for a new challenge then go for it! I did and haven’t looked back and you’re well looked after.

Tell us an interesting fact/something no one else knows about you? I used to play snooker to a fairly decent standard and played Stephen Hendry in front of a few hundred people. Don’t ask me what the score was! Let’s just say I didn’t get too much table time but I did manage to get a good few points off him. Not many people can say they’ve done that.