Find out how Sales Advisor Darren has gone above and beyond for our customers.
“The most enjoyable aspect of working here is the people, I’ve met a lot of great people”
Name: Darren Campbell
Job title: Sales Advisor
What area of Sky do you work in and what do you do on a daily basis? I’m based in our Glasgow Contact Centre in the Inbound Retentions department. My role consists of speaking with customers who would like to cancel their package.
How did you get into your role? I started in 2015 in the Outbound Retentions department. I moved across to my current role in 2016 when the Glasgow Contact Centre became a Centre of Excellence for Retentions.
How have you made a difference in your role / what’s been your proudest moment working here? My proudest moment working here was helping an elderly man who was very concerned about his dish hanging off his building above a busy street. The soonest date available for anyone to come out was over a week wait but I phoned and emailed several departments and was able to get an Engineer out a few days later.
What’s the most enjoyable thing about your job? The most enjoyable aspect of working here is the people, I’ve met a lot of great people and I even met my fiancé through working here.
Describe your Contact Centre - what makes it a great place to work? Our centre in Glasgow is massive, with over 1000 employees under it’s roof! It’s a great place to work due to on-site perks such as free hot drinks and ping pong/pool tables.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? I’ve had lots of opportunities to progress in my career here. I’ve worked alongside my manager on my personal development, my objective being to move from my current role into a Role Model, which is someone who provides support for new Advisors coming into the business. My advice to others is just to know the job, once you’ve reached the point where you know your stuff, people will start to come to you for advice, which will give you a taste for a more developed role. If you are looking to develop yourself, speak it over with your manager who can give you any necessary guidance.
Tell us an interesting fact about yourself. I have a Masters degree in Computer Animation and have been credited as an animator on a Scottish Bafta winning short film called “Marty goes to Hollywood”.