Andy, NOW TV's Head of Sales & Service, shares his favourite things

The people behind sky posted on 11 Aug

"I genuinely think we get to work with some of the best and talented people at NOW TV, and combined with the infectious culture, it’s a pretty great place to work."

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Name: Andy Akien

Job title: Head of Sales & Service, NOW TV Technology

What area of NOW TV do you work in? Do you manage a team, if so what one? I work in Technology and lead a bunch of teams that manage the Sales and Service technology channels for NOW TV. There are just over 100 of us that are responsible for building and maintaining all the different routes a customer can sign up to NOW TV, self-serve and also get assisted service, for both TV and Broadband.

What do you love most about your role? The constant and varied challenges. Whether it’s working to a tough deadline, ensuring our systems work 99.999% of the time (that equates to only 30 seconds downtime a month!), committing to launching a whole new feature or proposition months/years in advance. All of these are what get me out of bed in the morning and want to come to work.

What is the best thing about working at NOW TV? The people and the culture. I genuinely think we get to work with some of the best and talented people at NOW TV, and combined with the infectious culture, it’s a pretty great place to work.

What is your favourite TV series, movie and football team?

  • Favourite TV series – Within the last few years, Silicon Valley. Anyone reading this who hasn’t watched it – watch it now! (On NOW TV of course).
  • Favourite movie – Gladiator, who wouldn’t want to be Russell Crowe after watching that?
  • Favourite football team – Sunderland, the less said about that one the better…

What do you do outside of work for fun? Football and building work are my two main outlets. I always like to have a project on the go, whether it’s a full house renovation or building some bespoke cabinets, it’s a good distraction from work.

What are you most looking forward to at NOW TV in the next 12 months? Everything! We work in an exciting and dynamic industry which is constantly evolving with everyone racing to get their own content online by any means possible. So that must mean we have some pretty exciting things planned over the next 12 month in order to keep up…