Specialist Engineer Georgios went above and beyond to help someone in trouble

Doing the right thing posted on 16 Feb

“I just did what any other person would have done and I’m glad I was able to be there when someone needed help.”

Sky Careers

Our engineers truly are the face of the company. They meet our customers in person every day and ensure they receive the best possible service. But recently, one of our specialist engineers went above and beyond to help someone in trouble. This is Georgios Georgakos’ story.

 

Georgios, who has been working at Sky for over two years, was leaving a customer’s house in central London when he saw an elderly man collapse in the street. He told us about the whole event:

“I ran over and found him semi-conscious and unaware of what had happened. I began talking to him and, from his response, thought he may have had a stroke or suddenly lost consciousness before falling.”

“I checked he was breathing and kept talking to him, and he gradually became more responsive. He was able to give me his name and tell me he wasn’t in pain. I’d already put him into the recovery position and asked him to remain still to make sure he didn’t have any breathing difficulties.

“I spotted a passer-by who phoned an ambulance, while a neighbour came over with a blanket. But before the emergency services could arrive, he began deteriorating. We kept him warm, conscious and responsive.

“Thankfully, another neighbour had come out and knew the man. She was able to get in contact with his sister.

“He was becoming more conscious and responsive, so we lifted him up on to a seat. He had a cut on the back of his head which we were tending to when his sister arrived. She told us the poor guy had once been involved in a serious road-traffic accident which affected his short-term memory.

“The emergency services were with us soon after and were able to carry out all the necessary checks. As he was now with family and medics, I left but spoke to sister later that day who said he was making a recovery.

“I just did what any other person would have done and I’m glad I was able to be there when someone needed help.”

A shining star

To celebrate and thank Georgios for all of his quick reactions, he was given a Shine Award, part of a recognition scheme within the Customer Service Group.