Sky shone bright at National Contact Centre Awards

Delivering brilliantly posted on 18 May

"We’re constantly looking to develop ways we can use the passion and skills of our people"

Sky Careers

Sky employees and initiatives were among the winners at last night's UK National Contact Centre Awards in London.

Livingston's Vicky Sim and Karen Chalmers, Dunfermline's Carol Beveridge, and Sky Academy picked up awards for Contact Centre Manager of the Year, Support Manager of the Year, Customer Experience Champion and Most Positive Impact on the Community respectively.

These awards recognise those who go above and beyond to make industry-leading contact centres and are judged by people working in the industry full time with operational experience. 

Jack Eatherley, Head of Sky Academy, told today@sky: "This is a fantastic recognition for so many people at Sky who have volunteered on initiatives in the Bigger Picture that are having such a meaningful impact on our communities. We’re constantly looking to develop ways we can use the passion and skills of our people and as we relaunch the Bigger Picture in the coming months there will be even more ways to get involved."

Sky had 13 finalists at last night's awards, all of whom came through interviews with our judges to reach this stage. Take a look below to see who else was recognised as a finalist on the night:

Contact Centre Manager of the Year - Large

Murdoch Dalziel (Stockport)

David Holmes (Glasgow)

Contact Centre Manager of the Year - Small

Tracey Fisher (Livingston)

Support Manager of the Year

Lesley Mahady (Dunfermline)

Team Manager of the Year

Maureen Duff (Dunfermline)

Angela Richards (Leeds)

Rising Star of the Year

Steven Paterno (Dunfermline)

Mike O'Rourke (Stockport)